tag:blogger.com,1999:blog-597716632228519200.post7127828870141085277..comments2024-03-25T04:29:48.343-07:00Comments on A Healthy Dialogue: Change is a Learning ProcessJohn Chessare MDhttp://www.blogger.com/profile/16921654505743608351noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-597716632228519200.post-3193498992889922962013-11-08T12:47:13.837-08:002013-11-08T12:47:13.837-08:00Thanks, Lillian. I am very grateful for the outsta...Thanks, Lillian. I am very grateful for the outstanding work of our patient access reps. I did not mention them in the blog because the bottlenecks and therefore the improvements were "downstream" from their work. Thanks for reminding me what a great job our patient access representatives do.John Chessare MDhttps://www.blogger.com/profile/16921654505743608351noreply@blogger.comtag:blogger.com,1999:blog-597716632228519200.post-25410417170349228282013-10-31T13:27:26.030-07:002013-10-31T13:27:26.030-07:00I certainly agree that change is a learning proces...I certainly agree that change is a learning process and I am 100% in favor of change. However, when I read the kudos that were given to the ED Department and inpatient unit teams, I was a bit taken aback because Patient Access Reps both in the ED and the Admitting Area of the hospital play a lead role in getting these patients registered with the correct insurance information so they can be transported to the units as well as ensuring that the hospital gets paid when we enter the correct insurance information. Perhaps, we may have been overlooked. Thank you.<br /><br />Lillian Sawyer<br />Patient Access Representative - CertifiedLillian Sawyernoreply@blogger.com