Tuesday, December 22, 2015

Becoming Even More Available and Getting the Attention of Their Patients

Hats off once again to the great team at the GBMA Hunt Manor Office! They have achieved their highest ever patient satisfaction scores while seeing the most patients ever in this last quarter. Under the leadership of Robin Motter, DO, Joe Connelly, MD and practice manager Suzanne Auer, Hunt Manor has extended hours of operation to 8 PM Monday through Friday and added Saturday and Sunday hours and recently tested walk-in appointments for existing patients. They have once again shown that patients will only accept discontinuous care with “whomever” when they cannot get care from their usual source of care – people who know them, have their records and have earned their trust. Hunt Manor is improving their true patient-centeredness every day and I am very grateful to them for moving us towards our vision!

Giving back to our community
This year GBMC had the privilege of teaming up with WMAR Baltimore to collect toys and donations for the 17th annual “It’s Kindertime Toy Drive.” The drive was started by Pete O’Neal, an ABC2 Photojournalist.

In case you didn’t notice, for over a three-week period, various drop-off boxes were set up at our main GBMC Hospital campus and at each of our 10 primary care offices. To help promote the toy drive, people who donated towards the cause were entered into a raffle to win pre-screening tickets to the new film: Star Wars: The Force Awakens. During the toy drive, one of the main characters, Chewbacca, came to visit our campus to get people excited about donating.

I just want to thank the hundreds of employees and their families along with the many donors who helped contribute to the toy drive. Over $440 was collected along with hundreds of toys which will be distributed by ABC2 to children and families living in the Eastern Shore, Baltimore City, Baltimore, Carroll, Cecil, Harford, Howard and Anne Arundel Counties, and at the Ronald McDonald House and Kennedy Krieger.

I am very grateful to Nick Travelstead, committee chair for our Father’s Day 5K, who provided us with a group of his employees to load one of his vehicles to transport all the toys to WMAR-TV, Greg Shaffer, Kim Davenport and our Marketing Department who ran the drive for us. It is outstanding to see so many people give back during the holidays. Merry Christmas to all celebrating this week.

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