Thursday, December 15, 2016

A Letter from a Patient

December 9, 2016

Dear Dr. Chessare:
From Dec. 1 to Dec. 4, I was a patient in Unit 38 – Telemetry. This was not my first experience with GBMC, but it was a most pleasant experience at a stressful time because of the caring and attentive service provided by the nursing and tech staff.

I apologize to anyone I omit but these are the names I remember: 
NURSES: John, Kathleen, Shu, Brittni, and Rebecca (student nurse from Stevenson U).
TECHS: David, Tamika, Sade, Andrea and Amy. 

Not once did I have to wait more than a minute for someone to come assist me to and from the bathroom. Believe me when I say I have waited longer in other hospitals and units for someone to even answer the “bell.”

Most of all, I am extremely impressed with Hospitalist Dr. Carolyn O’Connor. What an asset to GBMC! Besides being competent, Dr. O’Connor offered clear, understandable explanations as to the findings of tests given. She had a caring attitude, didn’t rush and always followed through with whatever she said or advised. 

Please commend these caregivers and thank them for me. 

--Signed by a grateful patient. 

Does this sound like the care that you would want for your loved one? Expert, timely, caring and considerate. Always there when the patient needed help. Explained things in a way that the patient could understand. This is clearly what I would want for my loved one!

I am in awe of Dr. O’Connor, John Livingston RN, Kathleen Meade RN, Shu Zhang RN, Brittni Riemer RN, Tamika Parker NST, Sade Hunter NST, Andrea Sylvester NST and Amy Meiser NST.

I know how hard their work is and I am very, very grateful to them for not forgetting why they do what they do. The Unit 38 team is moving us closer to our vision.

Speaking of teamwork, it’s important that we share the stories of our success.

In September, GBMC HealthCare was honored with the inaugural American Society for Healthcare Risk Management (ASHRM) Patient Safety Award for our organizational efforts to improve care by utilizing Lean Daily Management (LDM). We were selected from many applicants nationwide for making care safer by reducing preventable harm such as infections, falls with injury and hospital-acquired pressure ulcers.

Since we started LDM, we have seen a significant reduction in not only patient harm but employee injuries as well. We have also used this technique to reduce waste and improve patient satisfaction. We measure our progress towards achieving our vision by our results in each of our four aims of Better Health, Better Care, Least Waste and Most Joy for those providing care. Receiving this recognition from a national organization, like ASHRM, is a validation of the work of our dedicated staff members.

So, earlier this week during hospital LDM rounds, members of leadership presented each unit and department with an ASHRM certificate as a way to highlight our accomplishment and to thank everyone for making this possible. We should all be very proud of our achievements in improving care.

Please Donate A Toy For The Holidays
Again this year, we are a proud sponsor of the Kindertime Toy Drive! Annually, toys collected for the Kindertime Toy Drive are given to children at the Ronald McDonald House and Kennedy Krieger as well as children in need in the Baltimore area. Please don’t forget to donate a new, unwrapped toy at any GBMC drop-off location.You have until 5 PM on MONDAY, DEC. 19! Remember, that if you donate a toy you can enter for a chance to win either two (2) tickets to Star Wars; Rogue One, a BB-8 Talking Figure or a Star Wars Legendary Jedi Master Yoda Figure. To be entered into the raffle after donating a toy, visit: If you’ve already donated a toy, you're also eligible to enter into the raffle via the same link!

The prize drawing will be held on TUESDAY, DEC. 20. For more information, please visit

Holiday Spirit
I hope that many of you enjoyed the food and company at yesterday’s annual Employee Holiday Meal. This is a hospital tradition that draws a big crowd every year and I was happy to see many of you enjoy the event. Music also filled the air at the holiday meals as members of the GBMC Holiday Choir put on a wonderful lunch-time concert as usual.Thanks to all who did their part to make sure this year’s event was a success and I wish you all Happy Holidays!

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