Wednesday, December 26, 2018

Validation From A Patient

Readers of this blog know that from time to time, I interview a patient to check in on how we are moving towards our vision of being the community-based true system of care that can deliver on our promise “to every patient, every time we will provide the care that we would want for our own loved ones.”

Recently, I interviewed an inpatient, Deborah Copeland, who is acutely ill and has chronic disease. I had the opportunity to get her perspective on how we are doing to care for her on Unit 34. As you watch the video, you will hear Ms. Copeland validating that her nurses and doctors are going above and beyond in providing the care she needs.

What she did mention to me, though not in the video, is that her patient room is too small. This is a major reason why we are planning the construction of a new 3-story tower that will contain a medicine inpatient unit with state-of-the-art rooms, which will allow us to re-do our older medicine units that have very small rooms. This is all part of our master facility plan.

I want to express my gratitude to Ms. Copeland for allowing me to interview her and share the interview with our readers. I also want to thank all the GBMC team, especially the physicians, nurses, technicians, therapists, and the rest of the staff on Unit 34 who were involved in her care. Great job!

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