Monday, May 20, 2019

National Hospital Week: Time to Thank Those Who Care for Others

Last week was National Hospital Week, and it was a great time to celebrate our hospital and acknowledge those that serve our community. Hospital Week, which dates to the early 1920s, according to the American Hospital Association, “celebrates hope and healing, and the hospitals, health systems, and the women and men who support the health and well-being of their communities through dedication and care from the heart.”

We use continuous improvement and Lean principles in our healthcare system, and we focus on key processes to improve clinical outcomes and the patient care experience, while driving out waste and creating more joy for those providing the care.

Lean Daily Management (LDM) has been a huge success for us, and through our daily rounding, we’ve also narrowed the gap between the “front office” and the “front line.” I have had the opportunity to get to know many of our front-line team members throughout the system who are studying problems and testing changes, allowing us to have open conversations with one another about how we can continue to move toward our vision. I am constantly reminded that we need everyone on the team in order to achieve our vision, from parking lot attendants, grounds crew, patient access reps, and billing staff, to transporters, environmental services workers, food service workers, security personnel, social workers, care managers, physicians, nurses, clinicians, volunteers, and all other non-clinical and administrative employees. Each member of the GBMC family is a very important part of our work.

Last week, we celebrated Hospital Week with an ice cream social day and other observances, and I want to sincerely thank all the members of our staff, our Board of Directors, volunteers, and everyone else who has helped us improve our designs and make our system of care more reliable to move us closer to our vision: to every patient, every time, we will provide the care that we would want for our own loved ones.

Second ”A” In a Row!!!

Last Wednesday, it was announced that GBMC received its second consecutive ”A” grade from The Leapfrog Group.
The Leapfrog Group is a national hospital safety organization that grades hospitals twice a year on how well they protect patients from errors, injuries, and infections. The grades range from A through F based on safety measures in place and the hospital’s actual performance in preventing harm. The goal is to give the community a tool to use in selecting a hospital.

The Leapfrog Group rates over 2,600 general acute care hospitals across the country, including 40 in Maryland. Earning an “A” is not an easy achievement –  we are one of only 10 hospitals in the state to receive this high mark.

This recognition validates our strong commitment to the vision of providing our patients with the care that we would want for our own loved ones. While we are proud of this consecutive honor, we will not stop our improvement work until we achieve zero harm. I want to thank our entire team for all that it has done to move us to this point. I also want to thank Laura Hines, RN, SCNR, Director of Clinical Quality Outcomes, and Carolyn Candiello, Vice President for Quality and Patient Safety, for their tremendous work in culling the data for the survey. Great work, everyone!

Oh! What A Night!
I had the privilege of attending our recent annual Art of Nursing celebration on May 9. This was a special evening for our nursing staff. It was a great opportunity to thank our nurses for all they do for GBMC and its patients every day, and to have some fun!

Caring for sick patients who have many needs requires physical and mental stamina. Our nurses are smart, well-trained, and resilient. Their work is not predictable. I am so grateful for their ability to adapt to the variability in demand for their services from day to day and sometimes, from minute to minute.

I would like to thank everyone involved in the very successful Art of Nursing celebration, especially our Marketing and Communications team and our Philanthropy team.

Thank you!
The Kahlert Foundation recently agreed to endow The William E. Kahlert Research and Discovery Fund to support oncology clinical research with a $1 million pledge.
This fund was created by the late Bill Kahlert, for whom the William E. Kahlert Physicians Pavilion North was named in 2018.

Bill developed a strong relationship with Dr. Ronald Tutrone and Dr. Paul Celano during his battle with cancer.  To demonstrate his gratitude to Dr. Celano and the oncology team, he established a fund to promote multidisciplinary medical research. The fund has helped GBMC increase enrollment in oncology clinical trials by 25% and endowed a Urologic Research Fund to support research efforts under the direction of Dr. Tutrone, which was the first endowment of its kind at GBMC.

Although Bill and Yvonne have passed away, their son Greg, his wife, Roberta, and their children, Heather and Scott, have continued their family’s support of GBMC and giving in honor of the great care they have received at GBMC. 

I want to thank them for their recent endowment and I am extremely grateful for the ongoing support from The Kahlert Foundation. Thank you, Greg, Roberta, Scott, and Heather, for continuing your family’s support of our work in the community.

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