Friday, December 11, 2020

Getting Through This Together

It has now been just short of a week since GBMC became the victims of a ransomware attack.  

Dave Hynson, GBMC’s Chief Information Officer, and his team have been working with experts from around the world – literally – to rebuild our systems. It is an incredibly arduous task that will take time.

Our people have once again shown their amazing resilience. As if the pandemic were not enough, caring for patients without computer systems is extremely difficult. Our team has returned to paper documentation and ordering. Many folks have stepped up to be runners and safety nurses. People have manned the command center 24 hours a day and we have been redesigning care on the fly. Despite all of these challenges, we have been united under our vision phrase and our four aims. 

We value the privacy and security of the information entrusted to us. There is no evidence at this time that any patient information has been misused and we will continue to partner with outside experts in the field of IT and cybersecurity, as well as law enforcement, to continuously assess this situation as we carefully return functionality.  

As I walk around the hospital and visit physician offices, I am humbled by the resilience and dedication of our team. I want to express my sincere gratitude for the tireless efforts of our IT team, clinicians, and all other staff in the hospital, Gilchrist, and GBMC Health Partners. Their level of dedication and commitment to our patients is truly inspirational. I am also appreciative and moved by the ongoing support from our patients, their families and our community.

The GBMC Family is getting through this together. 

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