Celebrating Innovation and Excellence in Patient Safety

Last week, I shared my recent experience at the Institute for Healthcare Improvement (IHI) Forum.
This week, I am excited to highlight the exceptional efforts of GBMC's Quality Improvement team, whose work was presented during the forum. Experts from across the world submit their work for consideration, so being selected is quite an honor!  

Transforming Patient Safety with Technology and Teamwork 

Our team's presentation, titled "Leveraging Technology to Decrease the Incidence of Pulmonary Embolisms (PEs) and Deep Vein Thrombosis (DVTs)," chronicled GBMC's success in reducing preventable PEs and DVTs by an astonishing 94% since 2019. This achievement demonstrates the power of a multidisciplinary approach, advanced technology, and evidence-based protocols in driving meaningful improvements. 

Some key strategies included: 

• Real-time dashboards in our Electronic Health Record (EHR): Empowering clinicians with immediate insights into patient risks and care opportunities. 
• Standardized order sets: Ensuring consistency in prophylaxis delivery. 
• Evidence-based protocols: Incorporating guidelines for risk assessments, appropriate timing and dosing of pharmacologic prophylaxis, and patient education to ensure adherence. 
• Proactive provider feedback systems: Promoting adherence to best practices. 
• Patient-centered education: Encouraging participation and compliance from those in our care. 

Through collaboration among clinicians, IT experts, and patient educators, our team has set a benchmark in patient safety—one that aligns seamlessly with GBMC’s vision: “To every patient, every time, we provide the care we would want for our own loved ones.” 

Thank you and congratulations to Joseph Fuscaldo, MD, Medical Director of Quality Improvement; Ryan Curran, Outcomes Manager; Marge Noel, Epic Liaison; and Ryan Perrott, PharmD, Epic Analyst, who led this effort and shared these insights at the IHI Forum, inspiring other organizations to replicate our success! 

Recognizing Everyday Excellence 

At GBMC HealthCare, we foster a culture of safety by encouraging early and frequent reporting of incidents and near misses. Guided by the principles of just culture, our focus is on learning and improvement—not blame. Rather than hiding mistakes, we view them as opportunities to identify and address system weaknesses, preventing future failures. 

In this spirit, I’m proud to celebrate Roxanne Sharkey, RN, as a recent recipient of the Great Save Award from our Quality and Patient Safety team. Roxanne exemplifies the “questioning attitude” that is key to high reliability. 

While reviewing a pediatric patient's discharge summary, Roxanne identified a potentially harmful prescription dose. Thanks to her diligence and teamwork with Dr. Rachel Plotnick, the error was corrected, and the patient’s family was guided toward safer pain management. This proactive approach not only prevented a potential overdose but also ensured the family felt supported during a stressful time. 

Thank you, Roxanne, for your diligence in keeping our patients safe! And thank you to all our staff for your vigilance in reporting incidents so we can continue to learn and improve.

A Week of Reflection, Recognition, and Celebration

This past week, I had the privilege of attending the Institute for Healthcare Improvement (IHI) Forum, a gathering that always inspires those of us in healthcare. Among the many highlights was hearing from Dr. Anthony Fauci, a leader in public health whose career spans decades of service, from addressing the HIV/AIDS crisis to guiding us through the COVID-19 pandemic. His reflections were insightful and a reminder of what can be accomplished when public health is prioritized.

Another proud moment came when Carolyn Candiello, our Senior Vice President of Quality and Patient Safety, accepted recognition on our behalf (as I was at the Gilchrist Ball…see below) for our past achievement of the Malcolm Baldrige National Quality Award. It’s always gratifying to see the work of our teams recognized on such a distinguished platform. This recognition reinforces the importance of staying focused on quality and patient safety in everything we do. I continue to be thankful to all our staff for their work in making this recognition possible and for their commitment to maintaining the same high level of quality of care for all our patients.

As part of the forum, we also enjoyed keynote addresses from Kedar Mate, MD, President and Chief Executive Officer at IHI; Donald M. Berwick, MD, MPP, FRCP, KBE, President Emeritus and Senior Fellow at IHI; best-selling author and executive producer, Tembi Locke; and Dannagal G. Young, Ph.D., Professor of Communication and Political Science at the University of Delaware.

I appreciated the opportunity to learn from and catch up with healthcare colleagues from across the world at the forum.

The Gilchrist Ball

On another celebratory note, on Saturday, December 7, Gilchrist held its biennial Gilchrist Ball, marking 30 years of compassionate care. The event, attended by more than 375 supporters, raised an incredible $750,000 to benefit Gilchrist’s hospice centers across Baltimore City, Baltimore County, and Howard County. Guests enjoyed a wonderful dinner, shared stories, and danced to live music—all in support of a mission that makes a difference for so many families.

Click here to view a special video presentation that was shared that night.

Celebrating Sheppard Pratt’s New Crisis Center – A Win for Baltimore City

On Monday, I joined Sheppard Pratt and community leaders to celebrate the ribbon cutting for a new residential crisis center in Baltimore City. This much-needed facility addresses critical gaps in mental health care, providing tailored support for individuals in crisis while reducing strain on emergency departments. 

Located at the former site of the Gilchrist Center Baltimore, the center features two buildings with 16 beds each, offering both short-term crisis care and long-term residential support. Too often, individuals experiencing mental health crises spend days or weeks in emergency departments due to a lack of available mental health sites. This center bridges that gap, ensuring specialized care in the right setting. 

Dr. Harsh Trivedi, President and CEO of Sheppard Pratt, highlighted the urgent need for accessible mental healthcare, noting that Baltimore faces some of the nation’s longest emergency department wait times. With an estimated 25,000 city residents living with serious mental illnesses, this facility represents a vital step toward addressing their needs. 

The event also brought together Baltimore City Councilman Zeke Cohen, Maryland Hospital Association CEO Melony Griffith, and other community leaders, reflecting the collective commitment to improving mental health equity. 

At GBMC, we’ve seen firsthand how prolonged stays by behavioral health patients impact emergency departments. Last year, Dr. Jeff Sternlicht, GBMC’s Chair of Emergency Services, testified to the Maryland legislature about this strain. Facilities like this one are essential to relieving pressure and improving outcomes for all patients. 

The transformation of this site into a mental health crisis center reflects a shared mission. In 2014, Gilchrist—GBMC HealthCare’s hospice and elder care experts—rescued the Joseph Richey House (later known as Gilchrist Center Baltimore) from bankruptcy to maintain access to high-quality hospice care for Baltimore City residents. When Gilchrist relocated operations to a state-of-the-art inpatient facility in 2021, we seized the opportunity to transfer the property to Sheppard Pratt in 2022, knowing their vision aligned with ours. If our loved one were in mental health crisis, we would want them to be treated in a facility tailored to best meet them where they are. 

This new center sets a higher standard for mental health services in Maryland and beyond. We are honored to support Sheppard Pratt in being part of the solution to a long-standing issue impacting healthcare. 

Recognizing Our Physicians 

On a celebratory note, earlier this week, we hosted our 34th Annual Physician Recognition Cocktail Reception at the Baltimore Country Club, Roland Park Clubhouse. It was a joy to gather with hundreds of our talented physicians and their guests to thank them for all they do for our patients and health system. This annual event is a small token of our immense gratitude.

Thanksgiving Reflections

As I reflect on Thanksgiving, I am reminded of how much we have to be grateful for at GBMC HealthCare. This season offers a wonderful opportunity to reflect on the countless ways our community, our people, and our mission inspire gratitude.

First and foremost, I want to express my deep appreciation for every member of the GBMC HealthCare family. From our clinical and nonclinical staff to our volunteers and community partners, your dedication to serving our patients and each other exemplifies the care we would want for our own loved ones. It is through your tireless efforts that we fulfill our vision and continually strive toward better health, better care, and more joy in our work.

I am also grateful for the privilege of serving our community. It is a profound responsibility to be trusted with the health and well-being of so many, and we remain committed to providing (and improving) access to high-quality, compassionate care for all who need it.

This year, we celebrate the generosity of our donors and supporters, whose contributions make so much of our work possible. From the completion of the Sandra R. Berman Pavilion to countless programs across our health system, their impact ensures we can continue to improve the health of our community.

We are very fortunate to be surrounded by people who care deeply about our mission and are united in our purpose. Together, we continue to make a meaningful difference in the lives of others.

I hope you and your loved ones had a joyful Thanksgiving. Thank you for all that you do to make GBMC a special place.

The Sandra R. Berman Pavilion Ribbon Cutting Ceremony

This past Tuesday, GBMC HealthCare proudly unveiled the Sandra R. Berman Pavilion—a 73,000-square-foot home for comprehensive community cancer care. The ribbon-cutting ceremony was a joyful moment for us and represented the completion of the building as we prepare to welcome our first patients in early 2025. 

We were honored to have Maryland Governor Wes Moore join us for this momentous occasion. Governor Moore spoke passionately about the impact the Berman Pavilion will have on our community, connecting the facility’s mission to his vision of leaving no one behind. Drawing from his own family’s experience with cancer, he highlighted the power of innovation, accessibility, and support during life’s most challenging moments. 

Governor Moore eloquently summarized the pavilion’s mission: "Thank you for connecting families to hope and for helping make such a difficult journey just a little bit easier." His commitment to healthcare equity and access resonates deeply with GBMC’s values. 

The pavilion is a testament to collaboration, philanthropy, and dedication. Spearheaded by a transformational gift from Sandra and Malcolm Berman, our new state-of-the-art facility consolidates GBMC’s cancer services under one roof. It ensures patients experience seamless, multidisciplinary care in an environment designed for healing and comfort. Features include an integrative wellness center, a specialized oncology pharmacy, a diagnostic imaging center, and a revitalized infusion center offering serene views and enhanced privacy. 

This project also highlights GBMC’s commitment to health equity. Maryland’s population is aging, and the demand for cancer care is growing. While many institutions have chosen to reduce cancer services due to rising costs, we have chosen to expand our programs – which couldn’t have been done without the generosity of so many donors. 

I am profoundly grateful to the Bermans, Sandra & Malcolm Berman Cancer Institute staff, and the donors who made this a reality. 

Click here to read more and watch the ceremony. Stay tuned for more pictures from the event! 

Celebrating Our Volunteers 

This month, we hosted our annual Volunteer Appreciation event to recognize the incredible contributions of our GBMC volunteers. It was a joyful afternoon filled with gratitude and reflection, as we celebrated the dedication and compassion that our volunteers bring to our health system every day. The event was a reminder that while technology and facilities play essential roles in healthcare, it’s the people who bring heart and humanity to what we do. 

We were thrilled to have 104 volunteers join us for the event, and several were honored for remarkable milestones in their service: 

• Wendy Ben Debba (Nearly New Volunteer) – 7,500 Hours of Service 
• Roberta Rytter (Greeter and Oncology Volunteer) – 25 Years of Service 
• Ann Bengel (Spiritual Support Volunteer) – 30 Years of Service 

Since 1965, our volunteers have collectively given over 3,038,000 hours of service to GBMC, touching the lives of countless patients and families. The Volunteer Auxiliary has contributed more than $30 million to support our mission. These gifts have helped fund critical projects, improve patient care, and ensure GBMC remains at the forefront of community healthcare. 

To each of our volunteers, thank you for your generosity, dedication, and commitment to our vision. 

Celebrating Our Donors and Honoring Our Commitment to Cancer Care in the Sandra R. Berman Pavilion

Last night, we had the joy of hosting an extraordinary celebration in honor of the Sandra R. Berman Pavilion. This new facility is an accomplishment that could not have been realized without the profound generosity of our donors. During the evening, we conducted tours and shared gratitude for the hundreds of donors who helped bring the concept to life, with special recognition given to Sandra and Malcolm Berman for their transformational vision and gift that made it all possible. 

Maryland’s aging population means that our need for comprehensive cancer care is growing—and GBMC HealthCare has taken a decisive stance to meet this demand. While many institutions are making the choice to reduce cancer services due to financial constraints, we are doing the opposite. Thanks to our donors we are expanding our cancer programs and making care even more accessible to those who need it most. The Sandra R. Berman Pavilion not only consolidates cancer services under one roof, but it also enables new efficiencies and supports a collaborative approach that directly benefits our patients and their families. 

In previous posts, I’ve shared information about many of the space’s features we are excited about. One additional area I’d like to mention is that the Sheila K. Riggs Radiation Oncology Center now integrates fully with the Sandra and Malcolm Berman Cancer Institute, which minimizes the need for multiple trips across campus and easing a challenging journey for patients. And, the Berman Garage connects to the new pavilion, so patients have improved access to parking, making it much easier to get to and from their appointments. 

Together, we have raised over $20 million to make this vision a reality, with special thanks to our capital campaign co-chairs, Dr. Geoffrey Neuner and Jason Berman, who brought their leadership to the campaign and inspired support from our community. As we celebrated this milestone, we looked forward to continuing the important work of completing renovations to Radiation Oncology and enhancing the facility’s capabilities even further. 

Thanks also go to Heidi Kenny-Berman, chair of our Philanthropy Committee, and to the Philanthropy and Marketing departments, whose efforts helped bring this project to life and make last night’s event a success. 

Veterans Day at GBMC  

This week, we also honored our veterans and active-duty service members at our annual Veterans Day ceremony. Keynote speaker Col. (Dr.) Jeffrey Scott Woolford spoke on the strength and resilience of our veterans, inspiring all who attended. Thank you to all who contributed to this event and to our Diversity, Equity, and Inclusion Planning Committee for organizing this moving celebration. 

Recognizing Genetic Counselor Awareness Day and Nurse Practitioner Week  

A couple of healthcare recognitions are being observed this week. November 14 was Genetic Counselor Awareness Day, and I'd like to thank our genetic counselors, who help guide patients through complex medical decisions with care and expertise. We also recognize our nurse practitioners during National Nurse Practitioner Week from November 10-16. Please take a moment to thank our NPs for their compassionate service and the expert care they provide to our patients every day. 

Great Save Story

We’re celebrating a recent “Great Save” at our Gilchrist Center Baltimore, where Security Officer
Kesha Rogers’ quick thinking ensured a patient’s safety during an alarm malfunction. Officer Rogers’ attention to detail and teamwork highlight our culture of reliability and safety at GBMC. Thank you, Officer Rogers, for your vigilance and dedication to our patients. 

Maryland’s Commitment to Transformative Healthcare: The AHEAD Model Agreement Signed

I’m excited to share a pivotal development for healthcare in Maryland and beyond: the formal signing of the AHEAD Model agreement. This is a transformative step that could set new benchmarks for improving health outcomes while containing costs. Let me walk you through why this agreement matters, both for our community and for the broader healthcare landscape.

The AHEAD Model, officially known as the “States Advancing All-Payer Health Equity Approaches and Development” initiative, is an effort launched by the Centers for Medicare & Medicaid Services (CMS) and is tailored to Maryland’s existing healthcare infrastructure. It builds on the successes of the Maryland Total Cost of Care (TCOC) Model, which GBMC has long supported. At its core, the AHEAD Model seeks to extend these gains with even greater focus on health equity, population health, and improving health outcomes and care experience while reducing the cost of care

What Does the AHEAD Model Mean for Maryland?

With the signing of this agreement, Maryland continues to lead the nation in healthcare innovation. Our state’s approach remains unique: rather than reimbursing hospitals on a fee-for-service basis, which incentivizes more treatments rather than better outcomes, we use a global budget system. Under this model, hospitals receive a fixed amount of revenue annually, encouraging efficiency and proactive patient care.

The AHEAD Model elevates this concept with new, statewide strategies focused on three essential pillars:

1. Constrained Healthcare Cost Growth: By aligning public and private investments with common population health goals, the model ensures that cost control remains a top priority, benefiting all Marylanders.
2. Advanced Primary Care: The program calls for increased investment in primary care, supporting practices across the care continuum, including behavioral health and preventive medicine.
3. Health Equity and Community Empowerment: Perhaps the most compelling aspect is the commitment to addressing social drivers of health. By empowering local communities and elevating their voices in decision-making, Maryland aims to build capacity and overcome deep-seated inequities that have plagued our healthcare system for too long.

Why This Matters to GBMC

Our health system has been a pioneer in advancing the principles of population health and accountability in patient care. The work we’ve done through the Maryland Primary Care Program and our patient-centered medical homes working with our outstanding specialist physicians, has laid a solid foundation for succeeding under the AHEAD Model. From reducing unnecessary hospitalizations to actively managing chronic illnesses, our strategies are in perfect alignment with AHEAD’s mission.

We know that providing care when a person is acutely sick is essential, but it is equally vital to maintain their health over the long term. That’s why we’ve also been focusing on non-medical needs like transportation, housing, and food security in underserved areas. The AHEAD Model will amplify these efforts by providing structured resources and more coordinated policies across the state.

Looking Forward

AHEAD is a complex, long-term plan that will roll out over several years. Currently, we are in the “pre-implementation period,” in which statewide accountability targets are being defined for primary care and population health/health equity. The model is expected to launch in 2026. 

Our journey with AHEAD will not be without challenges, but the possibilities are great. It is my hope that this model will help bring us to a better future, where healthcare delivery is more equitable, costs are reined in, and health outcomes improve for everyone—not just a privileged few. Maryland is poised to set a new standard, and I am confident that GBMC HealthCare is well-positioned to lead this transformation.

Thanking More of Our Teams

We often recognize November, and the holiday season in general, as a time of gratitude. We can never truly thank our team members enough, so it is always nice to take a moment to acknowledge the roles within healthcare being honored at a national level during recognition weeks. This week, in line with several national observances, I want to give a big thank you to our radiologic technologists, patient transporters, medical staff services professionals, forensic nurses, and ophthalmic technicians. It takes a broad range of expertise and talents to ensure we meet the needs of our health system as well as our patients, and these teams work hard behind the scenes and on the front lines to enhance patient care, safety, and overall experience.

Beyond Clinical Care: Holistic Support for Our Cancer Patients

Cancer is more than a physical diagnosis—it touches every aspect of a person’s life. We understand that while medical excellence is critical, a patient’s overall well-being also depends on compassionate, comprehensive support. Our Oncology Support Services team has always placed an emphasis on providing practical and emotional resources. From counseling to integrative medicine, our services are designed to support the whole person, enhancing the quality of life for both patients and their families. Integrative wellness and palliative care have been longtime components of our program, as we recognize that these evidence-based holistic approaches complement our treatments for cancer. 

One of the many special offerings we have for patients and their families is The Boutique, which is more than just a store—it’s a sanctuary where cancer patients and their families can find comfort, healing, and even a little joy. It stocks a thoughtful selection of items to address specific needs, from mastectomy pillows and post-surgical bras to medical adaptive clothing for those undergoing chemotherapy. There are also supportive products like creams for radiation burns and cozy items that make infusion appointments a bit more bearable. 

Our Boutique team, led by Carmen Baeza, Volunteer Services Director; Jessica Schlee, Assistant Director of Volunteer Services; Lisa Palmer, Boutique Manager; and newly joined cosmetologist Karen White, understands that restoring self-confidence can be as healing as any medication. This is why we offer personalized hair services and carry beauty products that make patients feel like themselves again. 

In the coming week, from November 4-8, The Boutique is hosting a Fall Promotion, featuring 10% off fall clothing, jewelry, and gifts, and even salon services. I hope that if you’re on campus, you’ll take a moment to stop by and see what is offered. Although we tailor many products and services to cancer patients, there’s something for everyone, and ANYONE can take advantage of our low-cost salon services. 

As an aside, next year, The Boutique will fittingly be moved into a new home in the Sandra R. Berman Pavilion, where it will become known as The Marion G. Thompson Boutique. Marion Thompson has been a dedicated board member and supporter, and we are pleased to honor her in the naming of The Boutique’s new location. In line with our philosophy to cancer care, the Berman Pavilion has been designed with the whole patient in mind as well. We look forward to welcoming patients and visitors into this new space. It is truly a privilege to provide this level of care to those with cancer.

Continuing Our Work Toward Health Equity

In May 2024, GBMC HealthCare received a $3.5 million grant from the Maryland Community Health Resources Commission (CHRC) to become a Health Equity Resource Community (HERC) and continue our work to expand healthcare access and address health disparities in Baltimore City. The grant allows us to partner with community organizations to tackle social drivers of health and ensure residents receive equitable, comprehensive care. 

Today, I’m excited to announce the next phase of this initiative, which includes the introduction of community health workers, who will become invaluable resources in the neighborhoods we serve. 

Meet Our Community Health Workers

Our community health workers are trusted liaisons between GBMC and Baltimore’s underserved
neighborhoods, representing the communities they serve. They’re our “boots on the ground,” breaking down barriers that prevent people from accessing care. 

Windell Saunders, Lakesha Roberts, and Ethel Wyman, MS, RN, bring diverse experiences and strong community ties to their roles, enabling them to make lasting, meaningful connections. Working closely with Wayman Scott, MS, MTS, LGPC, Associate Director of DEI and Community Relations, and Healthcare Made Easy Outreach Manager, and Karen Thompkins, Director of Community Partnerships, these community health workers help residents navigate healthcare with empathy and support. 

Their work includes scheduling primary care appointments, conducting health assessments, connecting residents to critical social services, and attending local events to raise awareness about our programs. Windell, Lakesha, and Ethel are essential to building trust, especially in communities with historical distrust of the healthcare system. Their steady, caring presence reflects our long-term commitment to Baltimore—showing up consistently to listen and provide real support. 

Celebrating Success with the Taste of Howard County 

Last week, I had the privilege of participating in the Taste of Howard County fundraiser. More than
$230,000 was raised to benefit the Gilchrist Center Howard County—the county’s only inpatient hospice center—thanks to the generosity of attendees and sponsors. Special thanks to our Premier Presenting sponsor, Maryland Oncology Hematology, and presenting sponsors, Harry H. Witzke's Family Funeral Home and William “Sonny” Richardson, who also served as event chair. It was inspiring to see the community come together to support compassionate end-of-life care. 

I’d also like to thank Cathy Hamel, President of Gilchrist and Executive Vice President of Continuing Care at GBMC, for her leadership in expanding hospice and palliative services, as well as our Gilchrist philanthropy team—especially Shannon Wollman, Chief Philanthropy and Marketing Officer, and Diane Daniels, Director of Development Gilchrist Howard County, and Julie Kolankiewicz, Associate Director of Special Events and Annual Giving—for making this event such a success.

Click here to view more pictures from the event.

Recognizing Our Healthcare Teams 

October brings several healthcare worker recognition weeks, highlighting the diverse specialties that are crucial to our mission. I want to recognize our medical assistants for their patient care skills, versatility, and compassion; our respiratory therapists for their life-saving work; our facilities and engineering teams for maintaining a safe and welcoming environment; and our spiritual care team for offering solace and support to patients and families. I’d also like to acknowledge our dedicated inpatient and retail/specialty pharmacy teams, who provide personalized service and work to ensure the best outcomes for our patients. 

Congratulations to Our “Top Docs” 

Baltimore magazine recently released its annual Top Docs listing, and I’m proud to share that 68 members of our medical staff, across 33 specialties, have been recognized this year. Congratulations to our incredible physicians for this well-deserved honor! Click here to view the listing. 

In additional Baltimore magazine news: the publication is now accepting nominations for its 11th annual Excellence in Nursing honor. We all know our GBMC nurses stand out—they are essential members of the care team, problem solvers, and compassionate mentors. Please take a moment to nominate one of our outstanding nurses by November 15. 

A Community United in Care and Compassion

At GBMC, we are continually reminded of the incredible support we receive from our community, and this fall has been no exception. A prime example of this is the annual golf tournament hosted by Jerry’s Toyota. This year, Jerry’s Toyota chose to support GBMC’s Sexual Assault Forensic Examination and Domestic Violence (SAFE & DV) Program once again, raising an outstanding $160,000 to benefit victims of abuse. This generosity allows our SAFE & DV program to keep providing compassionate care to victims at no cost, supporting survivors as they heal physically and emotionally. Thank you to James Stautberg, President of Jerry’s Toyota, and Bill Bolander, Chief Communications Officer for Jerry’s Toyota for your continued support. From GBMC’s side, I’d also like to thank Morgan Varley, Director of Annual Funding; Kim Davenport, Senior Director of Community Engagement; and Celeste Morrissey, Executive Assistant, for their leadership and support in making this event a success. 

While on the topic of community engagement, the GBMC Volunteer Auxiliary is gearing up for their upcoming Fall Nearly New Sale, another event that truly highlights our collective commitment to patient care. This sale is not just about finding great bargains—it’s about channeling all proceeds directly into improving patient care across our health system. The dedication of our volunteers, coupled with the enthusiasm of shoppers, makes a real difference to everyone we serve. The Nearly New Sale begins next week, and you can see all the sale dates and times by visiting gbmc.org/nearlynew. 

Recognizing Our Teams 

October also marks a time of celebration for our exceptional healthcare professionals. Over the past two weeks, in line with several national observances, we thank our healthcare supply chain workers, physician assistants, pediatric and emergency nurses, care management team, and sterile processing professionals. Some of these team members provide care on the front line, while others work diligently behind the scenes so we can deliver on our vision. These national observance weeks are a powerful reminder that every role at GBMC is critical to ensuring we provide every patient with the care we would want for our own loved ones. 

Infection Prevention Week is another important observance in October and is a great reminder of the vital work our infection prevention team does year-round to protect our patients. It's also a perfect time to encourage everyone to help stop the spread of germs by practicing proper hand hygiene and by getting immunized against harmful viruses. 

Filipino American History Month Celebration 

GBMC's Filipino American History Month celebration was filled with entertainment and education. In addition to delicious cuisine catered by James Fiesta Grill in Parkville, the event featured guest speaker Ray Gervacio Blanco, MD, MBA, FACS, Medical Director, Milton J. Dance Head and Neck Center; an employee story from Katherine Gimotea, BSN, RN; special dance performances by the Royal International Christian Academy students and GBMC International Nurses; and a fashion show highlighting traditional Filipino attire. Thanks to all who attended as well as all those who made the event possible! 

National Coming Out Day 

GBMC's Greater Pride Employee Resource Group (ERG) hosted a National Coming Out Day celebration on October 11, featuring the screening of a TED Talk followed by a thoughtful discussion. In addition, they developed a video that shared stories from members of our GBMC Community in an effort to strengthen our community and support one another with the experience. Thank you to our Greater Pride ERG and all those who shared stories in recognition of National Coming Out Day. 

Reflecting on 15 Years of Service to the GBMC Community

After 15 years as the President and CEO of the GBMC HealthCare System, the time has come for me to share my decision to retire from this role on June 30, 2025. While this choice comes with mixed emotions, it feels like the right time for me to take the next step.

I will still happily be at GBMC HealthCare for another 9 months, but as I look to the future, I can’t help but reflect on the past. When I think about my time at GBMC and my time in Baltimore, I am overwhelmed with pride by what we have accomplished together. For those of you who were here when I started, you might remember me asking regularly, “What if it were your daughter?” After our Board visioning retreat in late 2010, that question evolved into our guiding vision phrase: To every patient, every time, we will provide the care we would want for our own loved ones. This has become the foundation of everything we do at GBMC, shaping not only our internal culture but also the way we serve the community.

It has been an honor to serve the community over the years. I’ve seen firsthand how GBMC has grown as a resource for our neighbors, especially during the most trying times, such as the COVID-19 pandemic. Providing accurate, timely information and offering reassurance during that period was a meaningful challenge in my career. I’m proud that we’ve worked to make healthcare more accessible, reducing barriers for everyone, from building advanced primary care practices throughout our market and in underserved areas, to offering comprehensive specialty care, while maintaining excellence in our hospital and witnessing the incredible growth of Gilchrist as a complete eldercare organization.

Together, we have not only built a better hospital but also strengthened the bond between our health system and the community. We’ve committed to making chronic disease management, preventive care, and behavioral health more accessible to our patients. We’ve improved population health and reduced hospital-acquired conditions, all while staying true to the principle of providing care as if every patient were a member of our own family.

I stand ready to assist the Board as they choose my successor and I will continue to work to make our health system even stronger over the next 9 months, and as I prepare to retire from this role, I am filled with gratitude for the incredible people I’ve had the privilege to work alongside. Your passion and dedication have fueled our success. We have achieved so much because of your commitment to GBMC’s vision and mission, and I know that this organization will continue to do great things for the people we serve.

To the community, thank you for trusting us with your care and for your outstanding support of our work! I’m proud of the role GBMC plays in your lives, and I look forward to watching the next chapter unfold as this remarkable health system continues its journey as the only community-based true system of care in our region.

Celebrating Resilience with Rally Caps and a Commitment to Community

Last Saturday, I had the honor of joining Towson University for the inspiring Rally Caps event at the Kahlert Foundation Auditorium. More than 80 community members—patients, doctoral students, Towson University faculty, and healthcare professionals—came together for a morning dedicated to resilience, friendship, and learning. 

The event featured Jodi Cutler, author of the book-turned-movie Rally Caps. She shared her personal journey of navigating her son's hearing loss and the process of cochlear implantation—a journey that resonates deeply with us at GBMC, given our work at the Presbyterian Board of Governors Cochlear Implant Center of Excellence. Jodi’s story and her connection with attendees sparked thoughtful and engaging questions, highlighting our community's commitment to understanding and improving hearing health. 

One aspect that makes GBMC so unique is our ability to offer advanced specialty programs—like our
Cochlear Implant Program—right here at a community hospital. Such specialized services are often only found in major academic medical centers, but at GBMC, we provide these programs in an environment that blends advanced care with the close-knit, personal experience typical of a community hospital. This is part of our promise to deliver the kind of care that we would want for our own loved ones. 

Thank you to Dean Lisa Plowfield of Towson University and Regina Presley, Au.D., CCC/A, Director of Audiology at GBMC, for their leadership and partnership in making this event such a success, and to everyone who came together to support this day of learning and connection. 

Observing Rosh Hashanah with Community 

Earlier this week, our GBMC community observed Rosh Hashanah, the Jewish New Year, with the ceremonial blowing of the shofar. Rosh Hashanah, a time of reflection and renewal, serves as an opportunity for us to honor our diverse community and celebrate our shared values. We are grateful to those who joined us to mark this important holiday, and we extend our best wishes for a good year ahead—L’Shanah Tovah! 

Hispanic Heritage Month Celebration 

On October 1, we celebrated Hispanic Heritage Month with an interactive event that featured a merengue dance lesson, a food demonstration, and a keynote address by Dr. Valerie Cabrera Leon. This celebration provided an opportunity to learn about and honor the rich culture and contributions of the Hispanic community. Events like these are important in strengthening our understanding of each other and in making our healthcare environment inclusive and supportive for all. 

Recognizing Our Vascular Access Specialists 

October 5 marks Vascular Access Specialty Day, and we are proud to recognize our Vascular Access Specialist (VAS) Team for their critical contributions to patient care. Reliable intravenous access is essential for many patients, whether during surgery, long-term treatments, or emergency situations. Our VAS Team plays an integral role in ensuring patient safety and optimal outcomes, working diligently to preserve vasculature, improve clinical effectiveness, and enhance patient satisfaction. 

Get Your Flu Shot!

As we move into flu season, it is essential to prioritize preventive health. I got my flu shot last Friday as part of our employee walk-in clinic, and I encourage all of you to do the same. Getting vaccinated helps protect not only yourself but also your family, colleagues, and patients. Let’s do our part to keep our community healthy this season! Also, as a reminder to employees, Employee Health Services has scheduled flu shot clinics for staff and volunteers to make it easier to get vaccinated. Be sure to check the Infoweb and your work email to see a listing of dates.

Expanding Hospice Access: A Milestone for Gilchrist in Washington County and Franklin County, PA

This week, I’m pleased to share information about Gilchrist’s acquisition of Hospice of Washington County and Franklin County, PA. By combining their resources and expertise, Gilchrist and Hospice of Washington County and Franklin County, PA will build upon each other’s capabilities, enhancing access to care through geographic expansion and scope of services for patients, their families, and communities across Maryland and Pennsylvania. This will strengthen their ability to offer compassionate care to more patients and families throughout Central and Southern Maryland, as well as Washington and Frederick counties, and South-Central Pennsylvania.

This effort is part of a broader vision we've been advancing in recent years. With each partnership—whether it’s our affiliation with Luminis Health Gilchrist Lifecare Institute or this new collaboration—we are working to reshape the way end-of-life care is understood and delivered, ensuring more people receive the care they truly want as they approach the end of life. But why do we put such a strong emphasis on hospice care?

Why Hospice Care Matters

In today’s healthcare system, many patients spend their final days in hospitals, often undergoing treatments that don’t align with their wishes. This happens not because families want it that way, but due to a lack of information and conversations about hospice care. Studies show that most Americans prefer to die at home, surrounded by loved ones. Yet many still end up in hospitals, undergoing treatments that might not improve their quality of life.

Hospice care offers an alternative—a patient-centered, compassionate approach that focuses on comfort, dignity, and respecting the wishes of the individual, while also offering support to the family throughout the process. However, there are still misconceptions surrounding hospice, with some viewing it as “giving up.” Nothing could be further from the truth. Hospice is about living as fully as possible, for as long as possible, with the support of a team dedicated to managing pain and symptoms, and providing emotional and spiritual care. Research even suggests that patients in hospice sometimes live longer than those continuing aggressive treatments.

Educating Our Communities

The key to changing perceptions about hospice care lies in education. Conversations about end-of-life care need to start long before they become urgent. Advance care planning allows patients and families to make informed choices about how they want to live their final days. These discussions lift the burden from loved ones who might otherwise have to make difficult decisions in stressful situations.

Hospice care isn’t about doing nothing—it’s about doing everything to ensure that a person’s final days are spent with peace, comfort, and dignity. The benefits of hospice are not just for the patient; families often report feeling empowered and supported, knowing that they made the right decision for their loved one.

As healthcare leaders, it’s our responsibility to lead these conversations. I encourage primary care providers to openly talk with their patients (while they’re still healthy and well) about advance directives and urge patients to also broach the topic with their physicians. 

By expanding hospice access, we are taking a vital step toward ensuring that more people can have the end-of-life experience they desire—a peaceful, comfortable, and dignified transition in a familiar setting, often at home, surrounded by those they love.

Recognizing Cathy Hamel’s Leadership

None of this would be possible without the extraordinary leadership of Cathy Hamel, President of Gilchrist, and Executive Vice President of Strategic Planning for the GBMC HealthCare System. It is fitting that Cathy has recently been named one of Maryland’s 2024 Most Admired CEOs by The Daily Record. Her vision and commitment have driven Gilchrist’s growth and success. Cathy’s leadership has shaped an organization that not only delivers exceptional hospice and elder medical care but also educates and empowers our community to make informed choices about end-of-life care.

Please join me in congratulating Cathy on this well-deserved recognition!

Advanced Practice Provider (APP Week) and Women in Medicine Month

This week, we celebrated our Advanced Practice Providers for their critical role in elevating the fields of medicine and nursing to ensure our patients and communities receive safe, high-quality, evidence-based care. Thank you to our APPs for all you do! And, throughout September, we celebrated Women in Medicine Month by featuring our very own women in medicine at GBMC HealthCare on our social media channels. I hope you’ll take a moment to visit us on social media to honor these individuals who work to make healthcare more equitable.

Reflecting on Our Employee Recognition Dinner

This past Monday, we had the privilege of celebrating some of the most dedicated members of the GBMC HealthCare family at our Employee Recognition Dinner. It was a special evening that highlighted the essence of what makes our organization truly unique—our people. The event gave us a chance to pause and recognize the commitment, hard work, and loyalty of the nearly 500 employees who celebrated milestone years of service. These individuals are the heart of GBMC, embodying our vision of delivering the care we would want for our own loved ones.

One of the evening’s most memorable moments was honoring Carolyn Brice, who reached an incredible milestone—50 years of service with GBMC. Carolyn joined us in 1973 as an admitting officer and has spent five decades contributing to the success of our health system. Today, she serves as the executive assistant to the Chair of Gynecology, having worked with six different department chairs over the years.

Over her tenure, Carolyn has seen remarkable changes, from scheduling surgeries in handwritten logs to documenting in today’s fully electronic systems. Her humility and drive are hallmarks of her character. Click here to watch a video about Carolyn’s 50-year journey at GBMC. 

The dinner wasn’t just about celebrating long-term service, though. It was about acknowledging every individual who contributes to our success. Whether our people have been with us for 50 years or five, they make an important impact. It’s the human touch—those personal connections between colleagues, patients, and families—that truly sets us apart. 

Monday’s event also allowed us to reflect on how much we’ve grown as a team, especially after navigating the challenging years brought on by the pandemic. We’ve come through it stronger, and each of our team members has played a critical role in that progress. Click here to view pictures from the dinner. 

In addition to honoring milestone employees, this week we’re celebrating several other groups within our health system. It’s Clinical Documentation Integrity Week, and we’re recognizing the vital work our CDI specialists do to ensure patient records accurately reflect the care we provide. We’re also honoring our Surgical Technologists, whose behind-the-scenes efforts keep our operating rooms running efficiently and safely. And lastly, we’re celebrating Healthcare Simulation Week, which allows us to recognize the innovative work happening in our Simulation Innovation Learning Center—training that ensures our team is ready for any medical situation. 

As I reflect on the dinner and the recognitions noted above, I am reminded of how fortunate we are to have such a dedicated workforce. Whether you work directly with patients or support our teams behind the scenes, your contributions are invaluable. Thank you for your service, your commitment, and for making GBMC a place where we can all be proud to work. 

Recognizing Compassion Across Our Health System

One of the most meaningful ways we can celebrate the dedication of our staff and volunteers is by recognizing the profound impact they have on our patients and their families. That's why I'm excited to
announce that nominations for the annual Nancy J. Petrarca Compassionate Caregiver Award are officially open! This award is an opportunity for anyone—whether you're an employee, patient, or community member—to recognize a staff member or volunteer across the GBMC HealthCare system who has gone above and beyond in providing compassionate, empathetic care. 

What makes this award special is that it isn't just about clinical skills. We’re looking to honor those individuals who take the time to listen, support, and advocate for their patients—those who truly understand what patients and their caregivers are going through. It's about recognizing the humanity in care. And I want to emphasize that anyone working or volunteering within GBMC HealthCare can be nominated, whether they’re a clinician, administrative worker, or support staff. In fact, throughout the years, we have had winners and runners up spanning a broad range of roles. 

I encourage you to think about a GBMC HealthCare staff member or volunteer whose kindness and dedication have made a difference in your life or someone else’s. Being nominated is a wonderful way to lift someone’s spirits and recognize the incredible work they do, often quietly, without expectation of acknowledgment. 

To submit a nomination, click here and share your story of compassionate care by December 31, 2024. Let’s take a moment to celebrate those among us who embody GBMC’s vision—providing the care we would want for our own loved ones. 

Celebrating Our Team 

It has been a week of celebration at GBMC. On Tuesday, we held our annual Medical Staff Crab Feast
to thank our providers. Then, on Wednesday, we celebrated our hardworking employees and volunteers at the annual Appreciation BBQ. It was wonderful to spend time with team members, share a meal, express my gratitude for their year-round dedication, and of course enjoy annual karaoke traditions! Special thanks to Meredith Britcher, Director of Medical Staff Service, and Alissa Smith, Community Relations and Events Manager, for their coordination of the Crab Feast and to Richelle Tighe, Executive Assistant, and Alissa (again) for organizing successful BBQ events for our day shift and night shift teams.

Check out pictures from this year's events:

• Crab Feast
• BBQ
  
  

Honoring Environmental Services Week 

I’d also like to give a special shout-out to our Environmental Services (EVS) team as we celebrate
EVS Week from September 8-14. Our EVS team members are critical, ensuring that our facilities are clean, safe, and comfortable for our patients and visitors. They are important stewards in infection prevention, patient safety, and patient satisfaction. I am grateful to our entire EVS team for their contributions and commitment to our health system!

Honoring Our Legacy: The Founders of GBMC HealthCare

This week, I had the privilege of meeting with the Presbyterian Eye, Ear and Throat Charity Hospital Board of Governors. The discussion led me to reflect on our history, as the Presbyterian Eye, Ear and Throat Charity Hospital, along with the Hospital for the Women of Maryland, of Baltimore City, were the two founding institutions that came together to form GBMC. These organizations not only played a critical role in our founding, but they continue to support and influence the services we provide today and will offer in the future.  

The Presbyterian Eye, Ear and Throat Charity Hospital  

The Presbyterian Eye, Ear and Throat Charity Hospital was founded in 1877 by Dr. Julian J. Chisolm, a renowned Civil War surgeon. Its mission was simple yet profound: to provide charity care for patients with diseases of the eye, ear, and throat. These roots are evident in the care we provide today, with robust ophthalmology and otolaryngology services for both children and adults. 

We are grateful to the Presbyterian Eye, Ear and Throat Charity Hospital, its Board of Governors, and its Board of Lady Managers for years of faith and support, which is reflected in over $11.6 million in lifetime giving to assist numerous important programs and projects. These include the Presbyterian Board of Governors Cochlear Implant Center of Excellence, which continues to pioneer treatments for hearing loss, and an endowment for the Advanced Primary Care Center at Jonestown. The Board of Governors also made a lead gift toward the Sandra R. Berman Pavilion, the future home of cancer care at GBMC. Additionally, their generosity helped us acquire a second DaVinci robot, enhancing our surgical capabilities. 

The Women’s Hospital Foundation 

It is fitting that one of our founding institutions was dedicated to women's healthcare, as GBMC has earned a reputation as “the baby hospital” for our exceptional maternal newborn health services. Our offerings for women extend far beyond obstetrics and include general gynecology, urogynecology, gynecologic oncology, and more. 

The Women’s Hospital Foundation, with its commitment to "always putting the patient first," has made contributions totaling more than $20 million to GBMC. The Foundation was instrumental in establishing and supporting our Neonatal Intensive Care Unit (NICU) milk bank, which provides essential nutrition to our tiniest and most vulnerable patients. Their support also extended to the development of the Louis and Phyllis Friedman Building (which houses the Women's Hospital Foundation Conference Center) and the Simulation Innovation Learning Center—a state-of-the-art facility where our clinicians, as well as those from other institutions, refine their skills to deliver exceptional care. 

In addition, the Women’s Hospital Foundation established the Baetjer Fund for Nursing, which funds the continuing education and professional development of our nursing staff, ensuring that our patients receive care from highly skilled and knowledgeable professionals.  

A Legacy of Generosity and Vision 

Together, the Presbyterian Eye, Ear and Throat Charity Hospital and The Women’s Hospital Foundation represent the beginnings of GBMC HealthCare’s legacy. With more than $30 million in combined lifetime giving, they have fueled critical advancements in patient care and enhanced the overall patient experience. 

As I reflect on our founders, I am reminded that their legacy of generosity and dedication to patient care is alive in everything we do today. Their vision continues to guide us as we strive to provide excellent, compassionate care and continually improve our services for the community. The impact of these institutions is not only felt within the walls of our hospital but also in the countless lives of patients who have received transformative care because of their support. 

As we look ahead to GBMC’s 60th anniversary on October 2, 2025, we are excited to honor this remarkable legacy in a special way. 

Behind the Scenes at the Sandra R. Berman Pavilion: Preparing for a New Era in Cancer Care

As we approach the opening of the Sandra R. Berman Pavilion, GBMC’s new home for cancer care, in early 2025, the excitement is building! But behind the scenes, a major effort is underway to ensure that everything is ready for our patients (and staff!) from day one.  

Leading this complex initiative is Rebecca “Becky” Stover, MSN, RN, PMP, Director of Project Management, whose expertise guided us through a smooth transition into the Louis and Phyllis Friedman Building last fall. Her leadership will be equally instrumental in ensuring the same success for this project. To that end, Rebecca and her team have been meticulously planning and coordinating efforts across various departments to ensure that the Sandra R. Berman Pavilion will be fully operational and ready to serve our community. 

Departmental Walkthroughs: Mapping Out Success 

One of the key strategies in preparing for the Pavilion’s opening has been a series of detailed walkthroughs involving various departments, including our Epic systems experts. These sessions have been essential for mapping out daily operations and IT systems and envisioning how they will adapt to the new space. By walking through the Pavilion, Connie Herbold, Ambulatory Practice Administrator, has been instrumental, along with the oncology teams, in helping to identify potential gaps, optimize movement, and even fine-tune the language and instructions that will become part of daily routines. For instance, guiding patients through the building might involve specific directions like, “Please walk down this hallway to your left and have a seat at the first blue pod.” These walkthroughs are crucial in ensuring that everyone is prepared for day one, with a clear understanding of how the new environment will function. 

Emergency Preparedness: Ready for Any Situation 

The safety and well-being of our patients are paramount, which is why our Emergency Response teams have also been involved in these walkthroughs. Critical discussions have taken place about the placement of Automated External Defibrillators (AEDs), the pathways from the main hospital to the Berman Pavilion, and which elevators provide access to specific rooms. These preparations are vital to ensuring that in the event of an emergency, our teams can respond swiftly and effectively. 

Orientation, Education, and Equipment Readiness 

Simultaneously, our orientation and education is being mapped out to provide training required for all staff who will be working in the Pavilion. This includes everything from new workflows to a general overview of the facility’s features. Ensuring that our staff is fully prepared is essential to providing the best possible care from day one. 

On the equipment front, every detail is being considered. Equipment orders have been carefully reviewed and placed, with attention to even the smallest components. For example, while suction canisters have been ordered, it’s also important to ensure that the necessary suction tubing is in place. This level of detail is what will allow us to deliver care without interruption. 

Supply Chain and IT: Laying the Foundation 

On the supply chain front, Becky’s team is working closely with Melanie Nelson, Senior Manager of Supply Chain Operations, to plan the inventory needs for the Pavilion. This includes everything from the initial bulk shipments to the ongoing par levels that will be required to keep things running smoothly. The team is also mapping out where inventory will be stored throughout the building to ensure easy access. 

Meanwhile, our IT team, led by Reshma Dave, Senior IT Program Manager, recently achieved a major milestone. The Pavilion’s network has been connected in preparation for inspections. This critical step ensures that all systems will be fully operational, with badge access planning already underway to manage who will have admittance to specific rooms and areas. 

This work is a massive undertaking, and I want to thank the many members of our teams across multiple disciplines of our health system for their contributions.

GBMC Sexual Assault & Domestic Violence Program Wins Federal Women and Girls Human Trafficking Award

Earlier in August, GBMC’s Sexual Assault & Domestic Violence (SAFE & DV) Program was named one of 18 winners in the first phase of a $1.8 million national competition focused on preventing human trafficking. This innovation challenge, which includes a $50,000 award, recognizes existing programs that effectively combat human trafficking and improve health outcomes for women and girls. 

We are honored to receive this federal award, which highlights the vital work of our SAFE & DV team in supporting survivors of sexual assault, domestic violence, and child abuse. This recognition underscores GBMC's role as a national leader in trauma-informed care. 

The SAFE &DV Program is the only provider in Baltimore and Harford counties offering medical-forensic sexual assault treatment for both adults and children under 12. Our specialized team, including registered forensic nurse examiners and advocates, provides essential care in a confidential, non-judgmental environment at no cost to patients. 

This award also reflects the strength of our partnerships with local law enforcement, Child Protective Services, the State’s Attorney’s office, and other organizations. Together, we ensure that survivors receive comprehensive care, from immediate medical attention to long-term support. 

Over the years, the SAFE & DV Program has made significant strides, including integrating the Child Protection Program and expanding community outreach. The team also received national recognition for their expertise in trauma-informed care. Looking ahead, the program plans to continue enhancing human trafficking awareness, continue training law enforcement, and host a regional symposium. Thank you to the team who makes all of this important work possible, especially program director Laura Clary, MSN, RN, FNE-A/P, SANE-A, SANE-P; SAFE Nurse and human trafficking liaison Ashley McAree, MSN, RN, FNE-A/P, SANE-A; SAFE Patient Interventionalist Kelly Truax; and director of child maltreatment Sarah Perl, CRNP, (among others) for their continued advocacy. 

According to the White House’s National Action Plan to Combat Human Trafficking, women and girls are disproportionately impacted by human trafficking, which undermines their safety, health, and well-being. Data from the National Human Trafficking Hotline shows that women and girls comprised approximately 84% of individuals in trafficking situations and 50% of those in labor trafficking situations reported to the Hotline in 2021. Women and girls who are sexually abused are more likely to experience physical abuse, sexual re-victimization, and intimate partner violence later in life. With 1 in 3 women experiencing intimate partner and/or domestic violence at some point, they are at high risk for human trafficking and other forms of abuse. 

GBMC’s SAFE & DV Program also receives notable community support, particularly during our annual Walk a Mile in Their Shoes event. The 2024 event brought together more than 500 participants and raised over $185,000 for the program. It was humbling to see such a strong turnout, with so many people recognizing the critical need for this program in our community. 

We were honored to have Maryland’s First Lady, Dawn Moore, serve as our honorary chair for Walk a Mile. The support from figures like Baltimore County Executive Johnny Olszewski and Ravens Coach John Harbaugh further highlights the widespread community backing for our initiatives. 

We look forward to celebrating a significant milestone next year: the 10th anniversary of Walk a Mile in April 2025. Stay tuned for exciting details as we approach the event. 

Cultivating Our Future Leaders: The EMERGE Program at GBMC

At GBMC HealthCare, we know that our greatest strength lies in our people. We are fortunate to have a workforce filled with staff who believe in our vision of providing every patient with the care that we would want for our own loved ones and want to do all we can to support those people in their career growth.  

In recent years, our Learning and Organization Development team introduced the CORE Leadership program, aimed at building the skills of current leaders.  

However, we know that to continue delivering our vision, especially in a rapidly evolving healthcare landscape, we must also look ahead—nurturing and developing the next generation of leaders within our organization. This is why we are so excited to introduce EMERGE, our new emerging leaders program, which was carefully designed to identify and cultivate leadership potential among our high-performing employees who are not yet in formal leadership roles.  

Through a blend of leadership workshops, industry trend seminars, and skill-building sessions, participants will gain the tools and experiences necessary to grow into the leaders our health system needs and build skills that will serve them well as they progress in their careers. As part of the program, participants even take on cross-functional capstone projects that address actual challenges and opportunities within GBMC. These projects will not only allow them to apply their newly acquired skills but also to contribute in a tangible way to the success of our organization. I am eager to see the impact that our emerging leaders will have, not just on our organization, but on the broader community we serve. For employees interested in learning more about EMERGE, information is available on the Infoweb or within your work email. 

I am grateful to our Learning and Organizational Development team for continuously enhancing learning opportunities for our workforce. I want to take a moment to recognize Lisa Walker, Vice President and Chief Diversity and Learning Officer, and JaRee Walker, Organizational Development Manager, for their roles in not only bringing EMERGE to fruition but also for taking our overall organizational learning to the next level.  

T. Rowe Price Family Education Fund 

Speaking of cultivating and supporting our people in their professional development, we are currently accepting applications for the 2025 T. Rowe Price Family Education Fund Scholarship. This funding supplements tuition reimbursement and can be used for tuition, books, fees, and more. I encourage any of our employees who have utilized our tuition reimbursement benefit and also meet the other eligibility criteria (noted on the Infoweb) to apply by the August 30 deadline. 

Sneak Preview: The Infusion Center at the Sandra R. Berman Pavilion

As we approach the opening of the Sandra R. Berman Pavilion in early 2025, I want to highlight some of the services we will offer. This week, I’d like to introduce the Herman & Walter Samuelson Infusion Center, a key part of our commitment to delivering high-quality cancer care. 

Led by Dawn Stefanik, AA, MLT, BSN, RN, OCN, Nurse Director of Outpatient Infusion & Support Services, the Infusion Center was designed with patient experience in mind, incorporating feedback from virtual patient focus groups. The facility includes dedicated areas for patient care, nursing, and pharmacy, with a focus on comfort and efficiency for both patients and staff. 

As I’ve highlighted in previous posts, the Berman Pavilion’s integrated design brings various cancer services under one roof, making it easier for patients to navigate their care and encouraging stronger collaboration among our medical teams. For example, the Infusion Center’s proximity to the radiation therapy department reduces the distance patients need to walk between treatments, making their experience smoother. 

The Infusion Center is designed not just for functionality but also to create a calming environment. Patients will receive treatment in spaces with beautiful views and thoughtfully designed areas aimed at promoting well-being. The center also includes a specialized symptom management area, enabling us to quickly respond to urgent care needs and serve more patients efficiently. 

Bringing this advanced Infusion Center to life has been a team effort. In addition to Dawn, key contributors include Christine Tapley, RN; Brittni Hamilton, RN; Bishal Bista, PharmD; Catherine Waldrep, RN; and Maria Sparks, certified pharmacy technician. Their multidisciplinary expertise has been crucial in creating a space that meets our high standards. 

As we prepare to open the Sandra R. Berman Pavilion, we are excited about the future. This new Infusion Center is one illustration of how we are improving cancer care and making a difference in our patients’ lives. We look forward to welcoming our community to this exceptional new space and continuing to provide the care we would want for our own loved ones. I’ll share more details about the new building in the coming months. 

Transforming Healthcare: A Lesson from Public Education

Healthcare is such a complex concept, and it can be a challenge to explain the importance of a well-designed healthcare system given its complexity. However, a common theme of my blog is that a thoughtfully designed healthcare system that shares accountability for the patient’s health and wellbeing is essential to delivering effective care. 

Healthcare is not something people often think about if they are otherwise healthy. Often, when people are in the prime of health, they have not built a relationship with a primary care physician. Then, when they get sick or have a significant health problem, it can be confusing to navigate a complicated system. 

In thinking of analogies to make the concept of healthcare transformation more relatable, I immediately thought of another public service sector: the public education system. 

Just as healthcare needs continued transformation at a national level, the nation’s public school systems have evolved over time to adopt a more equitable and holistic approach to education. 

In public education, the traditional model often emphasized standardized testing and a rigid curriculum, which failed to accommodate the diverse needs of students. This one-size-fits-all approach left many students behind, particularly those from under-resourced communities. 

The shift toward student-centered learning in education is a significant transformation. This new approach prioritizes personalized teaching methods that differentiate to accommodate individual learning styles and needs, provides support beyond academics, and involves parents and communities in the educational process. Schools are now more aware of the importance of mental health services and overall student wellbeing. The public school system is now more focused on helping students successfully navigate their education, with administrators, teachers, and staff sharing accountability along the way. 

In healthcare, a similar transformation is underway toward patient- and family-centered accountable care. This shift includes advanced primary care, integrated care teams, and a focus on addressing social drivers of health, while making sure everyone has access to healthcare. This model looks at the whole patient, recognizing the importance of the environment, diet and exercise, mental health, chronic disease management, and preventive services. At the hub of the model is the primary care provider, who works in partnership with the patient and their loved ones, helping them navigate a complex system. 

This contrasts with the traditional fee-for-service model in healthcare, which has focused on episodes of care rather than being accountable for overall health and treating illnesses rather than preventing them. This model is more chaotic, putting too much onus on the patient to figure out what steps to take once they are already sick. It is a costly approach that contributes to healthcare disparities and an overemphasis on reactive, rather than proactive, healthcare. 

The Path Forward: Embracing Transformation 

The systemic changes seen in public education offer valuable lessons for healthcare transformation. While no system is perfect, and improvement must be continuous, the education system has made strides toward accommodating the diverse needs of all students. Healthcare must follow suit and continue to evolve to meet the unique needs of all patients. This includes shifting toward a system that prioritizes accountability through relationships of respect, prevention, better management of chronic illness, and equity. 

While some health organizations, like GBMC HealthCare, have taken important steps toward this goal, the broader industry and the national healthcare system still has a long way to go. I am hopeful that more leaders within the healthcare industry will recognize the need for transformation, much like the public school system has, to ensure that no one is left behind. 

Celebrating a Milestone for the Sandra R. Berman Pavilion

I am thrilled to announce a significant milestone in the construction of the Sandra R. Berman Pavilion! Thanks to our dedicated teams, the project is progressing on budget and on schedule. We are now about 50 days away from completing construction, with building occupancy expected in early 2025. 

This state-of-the-art facility will house the Sandra and Malcolm Berman Cancer Institute, consolidating all cancer care services under one roof. The new pavilion will improve patients’ experience, with multiple consultation rooms for meetings with clinicians and support staff and infusion options ranging from private rooms to open bays. The design also supports enhanced collaboration among our multidisciplinary oncology team. We recognize that the need for cancer care is only increasing with an aging population and look forward to being able to provide the compassionate, expert care we are known for in the comfort of a more modern, thoughtfully designed facility. 

I encourage you to take a moment to watch this rendered virtual tour video to see what’s to come with the Berman Pavilion. 

Highlighting Diversity, Equity, and Inclusion (DEI) in Our Construction Projects 

In previous blog posts I have discussed our DEI work in several spaces – such as with our employee resource groups and the various events they host, our educational opportunities, and our health equity efforts in Baltimore City. However, I haven’t yet shared the great work our construction team has done in the DEI realm. Led by Russ Sadler, Senior Director of Planning, Construction, and Energy, the team has integrated Minority Business Enterprise (MBE) Program participants as part of our major construction projects over the past several years. The Maryland MBE Program is regarded as a national model for minority inclusion and ensures socially and economically disadvantaged small business owners are included in the state’s procurement and contracting opportunities.  

Of our total construction spend for the Sandra & Malcolm Berman Cancer Institute, Sandra R. Berman Pavilion, and the Berman Garage projects, 37.89% has been allocated to MBEs. Additionally, the Louis and Phyllis Friedman Building project concluded with 30% MBE participation. 

This work is another example of how we embed diversity, equity, and inclusion into our culture, making it a core part of everything we do. Thank you to all our staff and leaders who support this important priority.

Have You Used the GBMC Pharmacy?

The new Louis and Phyllis Friedman Building, which opened to the public late last year, was designed with a strong focus on enhancing the patient and staff experience. One of the building's key components is the GBMC Pharmacy, aimed at providing the convenience of filling prescriptions while already on campus. 

The GBMC Pharmacy was designed to offer a seamless experience with the patient’s needs in mind. After an appointment or hospital discharge, patients can easily stop by to pick up prescriptions, eliminating additional trips to other pharmacy locations and saving time and effort. 

Our fabulous pharmacy team is committed to providing personalized service and is always ready to assist with any questions or concerns about medications. In addition to answering common questions, our clinical pharmacists are well-versed in complex disease states and are an important part of a care team that is dedicated to treating the entire patient. 

Some additional offerings include: 

• Specialty and over-the-counter medications to meet various needs – from common to complex. 
• Centralized patient records through Epic and payment through MyChart. 
• Text notifications for updates on prescription status. 
• Curbside pickup as an added convenience for medication pickup. 
• Financial advocacy to help with out-of-pocket costs. 
• Meds to Beds Program, which allows prescriptions to be delivered directly to patients’ rooms before discharge. 

Providing Pharmacy Services for Staff 

I want to take a moment to highlight the advantages our GBMC Pharmacy offers for staff. Employees working at or near the Main Hospital campus can have prescriptions filled and picked up at work, simplifying their routine and reducing extra stops on the way home. Any employee who has an appointment or meeting at the main campus can pick up prescriptions as their schedule permits. 

Additionally, employees on the GBMC medical insurance plan are eligible for a lower co-pay on 90-day retail refills at the pharmacy compared to other in-network pharmacies. 

Employees interested in transferring prescriptions to the GBMC Pharmacy can make the change in MyChart or talk to their doctor about updating their preferred pharmacy during their next appointment. 

Making Healthcare Easier 

The GBMC Pharmacy is part of GBMC’s commitment to providing the care we would want for our own loved ones. This service ensures that every patient and staff member has access to essential medications with ease and convenience. 

The GBMC Pharmacy is open Monday through Friday, from 8:00 a.m. to 5:00 p.m., on the Main Level (3rd floor) of the Main Hospital, near The Corner Shop and ZIME eatery. 

Special thanks to Yuliya Klopouh, PharmD, Vice President of Pharmacy Services, and her team for bringing this wonderful service to the campus. 

GBMC looks forward to serving patients and staff at the GBMC Pharmacy for years to come!

Thank You
I am grateful to all staff for their teamwork and support as we navigated issues related to today's CrowdStrike software update defect. GBMC is not alone in the challenge, as it is impacting industries worldwide. Thanks to our staff's diligence, we were able to suspend downtime procedures and transition back to normal documentation procedures by early afternoon.