Friday, March 22, 2024

Concluding Our Triennial Joint Commission Survey

Today, we wrapped up our triennial survey by The Joint Commission, an independent, non-profit organization that accredits and certifies healthcare organizations and programs in the United States.  

The purpose of these visits every three years is to assure that we (and other healthcare organizations) are safe places for people to get care. Survey times can be stressful, but at GBMC HealthCare, we typically feel well prepared, as the purpose of the visits is consistent with our highest aim of better health/best patient outcomes and our vision of treating patients like our loved ones. We have implemented many measures to become a high reliability organization and maintain a “preoccupation with failure” to assure that we are dealing with operational issues before they can line up to create a poor patient outcome. That is, we focus on making sure what should happen, happens and what should not happen doesn’t. Studies have shown that organizations at high risk of catastrophic events who have a preoccupation with failure actually have low rates of catastrophe. That is because their leaders and staff are constantly reflecting and are very mindful about things that could go wrong and how to prevent them. 

I want to thank all our staff for their support during this successful Joint Commission survey and for their dedication to standard work and safety year-round. The survey is just another reminder for us to keep our better health/best patient outcome aim as our highest priority and to consistently focus on and reinforce standard work and improvement. 

Kudos To GBMC HealthCare’s Top 100 Women Honorees 

I am so pleased that four of GBMC HealthCare’s outstanding leaders have been recognized as “Top 100 Women” in 2024 by The Maryland Daily Record! 

This prestigious award acknowledges the remarkable achievements of Maryland women who have demonstrated exceptional leadership, community service, and mentoring.  

It is my privilege to work alongside each of the honorees highlighted below: 

Stacey McGreevy, Executive Vice President and Chief Operating Officer of GBMC HealthCare: Stacey has been instrumental in shaping and modernizing the healthcare landscape in Baltimore. Her financial acumen and visionary leadership have significantly contributed to the success of The Promise Project, a historic transformation of the GBMC campus, ensuring the highest quality of care for the community. 

Dr. Theresa Nguyen, Chair of Pediatrics at GBMC HealthCare: Dr. Nguyen has been recognized for her tireless dedication to children's health and wellbeing. Her leadership in pediatric care and advocacy for mental health services have had a profound impact on Maryland communities, making her an invaluable asset to GBMC and beyond. 

Alexis “Lucky” Thompson, a member of the GBMC HealthCare Board of Directors and Philanthropy Committee: Alexis is a champion for the community who has played a pivotal role in raising millions for essential hospital services, including the Sexual Assault Forensic Examination and Domestic Violence Program and the Pediatric Emergency and Inpatient Department. Her inspiring commitment to philanthropy exemplifies GBMC’s mission of providing compassionate care to all. 

Erlene Washington, CPA, Vice President and Chief Operating Officer of GBMC Health Partners: Erlene has been recognized for her exemplary leadership in advancing health equity and access to primary care in Baltimore City. Through her leadership of the GBMC Pathways program, Erlene has made significant strides in addressing health disparities and improving health outcomes for underserved communities. 

Congratulations to Stacey, Dr. Nguyen, Lucky, and Erlene for earning this prestigious honor! Their dedication, leadership, and commitment to serving others embodies our vision of treating every patient, every time like our loved ones. 

Recognizing Teams Across GBMC HealthCare 

March is National Social Work Month! We are so fortunate to have such a strong team of social workers across our health system, serving as the link between our patients’ care during their time with us and beyond. March is also Child Life Month, and I’m thankful to our child life professionals for their ability to reduce fear, anxiety and pain for our pediatric patients. 

March 17-23 is Gastrointestinal (GI) Nurses and Associates Week! Thank you to our GI Nurses & Associates for the important work you do! Remember, March is Colorectal Cancer Awareness Month, so if you're 45 or older, talk with your primary care physician about screening options! 

Certified Nurses Day was March 19, and I want to share my appreciation for our certified nurses who contribute to improving our patients' outcomes through national board certification in specialty areas.  

LGBTQ+ Health Awareness Week 
March 19-22 marked LGBTQ+ Health Awareness Week, which aims to address health disparities and barriers to accessing services for the LGBTQ+ community. At GBMC HealthCare – including GBMC Hospital, GBMC Health Partners, and Gilchrist – we are committed to understanding the needs of our LGBTQ+ patients and utilizing best-practice strategies to create affirming care experiences for them. 

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