Friday, November 17, 2017

Welcome to the New Members of Our Senior Leadership Team

I’d like to extend a warm welcome to our new Executive Vice President and Chief Financial Officer, Laurie R. Beyer, BS, MBA, CPA, who recently joined us. Laurie is an accomplished, results-oriented executive with more than 25 years of experience. She came to our HealthCare System from Union Hospital of Cecil County, where she served as Senior Vice President and Chief Financial Officer for 11 years. During that time, she developed high-performing finance and revenue cycle teams, facilitated the conversion to the HSCRC’s Total Patient Revenue System, and led the successful implementation of the hospital’s electronic medical record.

Please join me in extending a warm welcome to Laurie!


Congratulations to Stacey McGreevy 
Stacey McGreevy, CPA, was recently named Vice President of Support Services at GBMC HealthCare. During her more than 20-year tenure at GBMC, Stacey has held a number of important roles including Manager of Finance and Regulatory Compliance, Director of Internal Audit and Compliance, and Chief Audit, Compliance and Privacy Officer. She developed GBMC’s first Internal Audit Department and Compliance Program and facilitated the establishment of an independent Audit and Compliance Committee of the Board of Directors. Most recently, she served as GBMC’s Administrator for Ancillary and Support Services, a position that oversees a $50 million annual budget and is responsible for oversight of construction management. Her leadership in GBMC’s strategic deployment process resulted in over $2 million in savings in purchased services and pharmaceutical expenses over the past year and she has been instrumental in overseeing a vast array of major construction projects. In her new role as Vice President, she will lead the design of a new supply chain system and facilitate the updating of GBMC’s Master Facility Plan. 


Celebrating Nurse Practitioner Week

Nurse practitioners (NPs) offer vital and reliable care and from November 12-18th,  which marks National Nurse Practitioner Week, we are given the opportunity to reflect on the roles of nurse practitioners whose tireless efforts often go unrecognized.

Please join me in celebrating GBMC’s outstanding Nurse Practitioners this week. Across our nation, there are more than 200,000 NPs who provide care to millions of Americans. We have excellent Nurse Practitioners working in our hospital, in our physician practices, and at Gilchrist. They help us move closer to our vision of a patient-centered system of care every day. 

Another Successful Nearly New Sale
I’d also like to take a moment to recognize all of those involved in making the Fall 2017 Nearly New Sale an outstanding success.

For those of you that don’t know, there is much that has to happen to make this event a success. Twice each year, GBMC employees, volunteers, and the general public get an opportunity to buy everything from furniture, clothing, and jewelry to appliances, sporting goods, toys, and much more — all at nominal prices. Under the leadership of our Director of Volunteer Services, Carmen Baeza, the team collects donations, sorts and prices them, and stocks them on the shelves. As soon as the fall sale ends, volunteers begin preparing for our next sale in the spring. GBMC volunteers devote hundreds of hours to these events that benefit the programs in our HealthCare System.

I am proud to say that the fall sale raised approximately $144,000 in proceeds! I want to extend a heartfelt thank you to the co-chairs for Nearly New, Joanne Lynch and Dirck Ten Broeck, as well as Sarellen Levine, the Nearly New representative on the Auxiliary Board, and all of the volunteers at Nearly New who work so hard to prepare for each sale!

Turkey Distribution...
Thanksgiving spirit was in full swing during GBMC’s annual employee turkey distribution on November 9 and 10. About 3,500 turkeys were given out to staff as tokens of appreciation for the hard work you do daily to ensure that ”to every patient, every time we provide the care that we would want for our own loved ones.” Thank you!

Monday, November 13, 2017

Named Top Performer...

Congratulations Gilchrist!
Last week, it was brought to my attention that the Gilchrist Sub Acute Unit (SAU) was recently named a “Best Nursing Home” by U.S. News & World Report 2017-18. According to U.S. News & World Report, only 15% of nursing homes in the United States achieve the “Top Performing” status of 4.5 or higher. Gilchrist achieved a perfect 5.0 rating and we are truly honored that they were chosen and that they achieved the highest score possible.

U.S. News uses existing federal nursing home rating information and federally reported healthcare data to determine their rankings. Criteria such as annual state survey results, medical quality measures, staffing levels and rehabilitation outcomes are all considered in the scoring process.

We are truly honored to be in the top tier of providers in both the state and the nation.  Congratulations to Leana Hoover and our Gilchrist SAU staff!

Respect
During the past few weeks, the news has been filled with allegations of inappropriate workplace behavior at other organizations. While this news is disheartening, it serves as a call to remind us of our GBMC value of Respect. It is important that we continue to work together to foster a safe work environment and to comply with our Harassment and Discrimination Policy. This Policy can be found on the InfoWeb. Please contact our Human Resources department should you have any questions or concerns. I am grateful for the respectful behavior, teamwork, and camaraderie that I witness every day in the GBMC HealthCare System.

Recognizing Colleagues: Radiologic Technology Week & Forensic Nurses Week
Last week was both “Radiologic Technology Week” and “Forensic Nurses Week” and I would like to thank all of our registered technologists (RTs) and our forensic nurses for their very important roles in providing care and serving our patients.

RTs perform diagnostic imaging examinations and administer radiation therapy treatments. They are educated in: anatomy, patient positioning, examination techniques, equipment protocols, radiation safety, radiation protection and basic patient care. They are the teammates of our radiologists and radiation oncologists.

Forensic nurses are specially trained and certified examiners who care for adolescent and adult victims (ages 13 and older) of sexual assault. They complete a full assessment of the patient, obtain potential forensic evidence and provide antibiotic therapy, emergency contraception and resources for crisis counseling and support services.

Please join me in thanking Phil Komenda, our Director of Imaging and Cardiac Services, and Laura Clary, RN, FNE-A/P, SANE-A, CPEN, our Clinical Program Manager for the SAFE Program, and their teams for all their hard work and for their important roles in caring for our patients.

National Medical Staff Services Professionals Awareness Week
“National Medical Staff Services Awareness Week,” just concluded and I would like to acknowledge and thank all of our medical staff services professionals (MSPs) for playing a critical role in our healthcare system. MSPs credential and monitor ongoing competence of physicians and other practitioners who provide patient care services in hospitals managed care organizations, and other healthcare settings.

MSPs are dedicated to making certain that all patients receive care from practitioners who are properly educated, licensed, and trained in their specialty. They are experts in provider credentialing and privileging medical staff organization, accreditation and regulatory compliance, and provider relations.

Please join me in thanking our MSPs for their hard work and for their important role in helping us achieve our vision.

Thanking Our Veterans on Veterans Day and Every Day
On Saturday, we commemorated Veterans Day and took the time to remember and pay tribute to the brave men and women, of the U.S. armed forces, who have served in the past and those who are serving today. My sincere gratitude to all members of the U.S. armed forces and their families who have served and made the tremendous sacrifices to preserve our freedom.

Thursday, November 2, 2017

Recognizing Three New Physician Titans of Care

It was with great honor and gratitude that GBMC HealthCare announced the selection of three new Physician Titans of Care during Monday evening’s recognition dinner. Melissa Sparrow, MD, GBMC Chief of the Medical Staff, presided over the event and presented the awards.

GBMC physicians provide a great service to the community every day as we move closer to our vision. The new titans are just three phenomenal examples of giving through their expertise and hard work. The new Physician Titans of Care are:

-John Boscia, MD
-Karl Diehn, MD
-Alan Tapper, MD

Let me just tell you a little bit about each new Titan.

John Boscia, MD
He was the first physician to open a pediatric practice at GBMC, and served the community’s children for more than 20 years: treating extended families, children of parents he had also treated in their youth, and some folks well into their 20s, because they didn’t want to go anywhere else. Dr. Boscia dedicated his career to caring and advocating for some of the most medically-challenged patients and he did it because of his sense of justice. He also experienced some physical challenges of his own and had a special place in his heart for these patients. He was a deeply compassionate pediatrician with outstanding clinical skills and impeccable character. He was loved by his patients and deeply respected by his peers. He was known as a “true pillar in the department of pediatrics” and “a fountain of knowledge when it came to pediatric medicine.” A kind, compassionate and generous pediatrician, Dr. Boscia was respected throughout the hospital for his ability to work with other departments in a positive and collaborative manner. He was chosen as a titan for being the embodiment of GBMC’s vision of treating every patient, every time, as you would your own, loved one; and for being the kind of physician every parent wishes for their child. GBMC suffered a great loss earlier this year with his passing but the legacy of his work is still felt in our hospital to this day.

Karl Diehn, MD
Dr. Diehn has been a cornerstone of GBMC’S Otolaryngology Department for more than 30 years. Upon graduating from the University of Maryland Medical School in 1975, and finishing his residency at Johns Hopkins Hospital, Dr. Diehn became one of the earliest members of Ear, Nose & Throat Associates, and helped to forge the practice’s reputation as the preeminent provider of pediatric otolaryngology care. During his tenure at GBMC, he also served on the GBMC medical board and the GBMC HealthCare board of directors. He is admired for his consistent availability, his accountability, and his kindness. His skill, thoughtfulness and calm demeanor have inspired physicians, students, patients and families throughout his professional career. He was also known for making many personal sacrifices and spending many long hours at work over the years. Despite Dr. Diehn’s complete dedication to his professional life, his children always saw him as “the best dad” and when speaking to Dr. Diehn’s myriad of patients, one often hears, “he took care of my kids too,” and “he’s such a wonderful doctor.” Really it seems that almost anyone you ask in the community knows of Dr. Diehn, a quiet and humble hero, and now a GBMC Titan.

Allan Tapper, MD
Dr. Alan Tapper is known to be a physician of remarkable vision and foresight. In the 1970s, he sensed the changing demands of obstetrics in the region and began advocating for family-centered obstetrical care long before that approach was acceptable or popular. In 1978, against very strong objections, Dr. Tapper established the first birthing room at GBMC. Dr. Tapper was also well known for consistently promoting progressive changes that improved patient care and was part of a team that elevated GBMC’s position as the preeminent institution for women’s healthcare. He has loved the profession and thought of his patients as people first, patients second. From simply asking questions to get to know them better, to attending funerals for patients and their families, he invested in their lives. He is known by the community to be a brilliant, gregarious, extremely funny, and profoundly dedicated individual and Dr. Tapper’s work ethic, and focus on patient and family-centered care was a clear representation of GBMC’s vision long before it was established. His unique character, affability, trustworthiness, and sense of humor make him one of the outstanding physicians in our community. We are truly lucky to have been the hospital where he chose to dedicate his work.

We salute the exemplary contributions to the growth and success of our organization and to the practice of Medicine of these newly named Titans. We applaud their outstanding skills, service, and commitment, and thank them for their instrumental roles in building GBMC HealthCare’s reputation in our community and beyond!

TOP DOCS 2017!...
We’ve always known that one of GBMC’s incredible strengths is the quality of its medical staff and I’m proud to say that many doctors agree!

Nearly 13,000 physicians in the region “voted” for the physicians, in a variety of specialties, that they would send a member of their own family to if they needed care. The Baltimore Magazine annual “Top Doctors” November issue was recently released and the votes are in. It’s with a great deal of pride that I share with you that 139 GBMC physicians, covering 76 specialties, were recognized as a “Top Doctor.” Several of these medical staff members were recognized in more than one category, and some have been recognized many years in a row!

In addition, the magazine also highlighted our chairman of Radiation Oncology, Robert K. Brookland, MD. He was one of six eminent doctors, from a pool of over 700 physicians in the Baltimore area, selected to be profiled in the current TOP DOCS issue.

Being recognized as a “Top Doctor” is an extraordinary honor, because it is a selection by peers. We are so fortunate to have outstanding surgeons, internists, pediatricians, family physicians, and other wonderful specialists. Congratulations to Dr. Brookland as well as all others who were named 2017 Top Docs.

To view a listing of our “Top Doctors” and to learn more about who they are, please visit GBMC's Top Doctors 2017 webpage.

Sunday, October 29, 2017

Why Can’t Electronic Medical Records Communicate Easily with One Another?

Recently, the GBMC Chesapeake Regional Information Sharing for our Patients (CRISP) governance team got together. This meeting provides us with an opportunity to meet with our CRISP colleagues to improve our use of the network, to connect with other providers of care, such as private practicing physicians, hospitals and nursing homes that don’t use Epic so that we can better serve our patients and reduce the time spent searching for information, which frustrates clinicians.  We have also made so much progress in the use of the network. An example is that every morning our patient-centered medical homes get a report from CRISP on each of our patients who were seen in any Maryland hospital in the preceding 24 hours. This allows our care managers to check-in with them and make sure they have what they need.

But during the meeting, I became frustrated on more than one occasion because of the incredible complexity of getting one company’s record to “talk” with another company's record. The medial record companies keep their source code secret to maintain the value of their investments and this is understandable, but the net effect is that even in the 21st century it’s really hard to have all of one patient’s record available for clinicians who need the information. We are dealing with a real “Tower of Babel” where no two vendors' records talk easily with one another. In addition, the U.S. has not created a “unique patient identifier” (such as a social security number) to make sure that we are truly connecting records of the same person.

I am concerned that the citizens of the U.S. have no idea that this is happening. If they did, I believe that they would advocate for better planning and some stronger rules about cooperation around the goal of better information sharing. Market forces are not working and our country’s doctors and nurses and their patients are paying a very high price in safety and efficiency while billions of dollars are being spent to work through the confusion to try to make these records talk to one another.

Yes, we do have one patient, one record for patients served by our hospital, our employed physicians and Gilchrist and to the extent that the records are coming from the same EMR (Epic at other hospitals) we are okay, but when they are not, it’s a mess.  The American people need to think about this, decide what they want and make their opinion known to those in power.

We must all be united around the quadruple aim: The best health outcomes with the best care experience, with the least waste and the most joy for those providing the care. None of these four aims are truly possible without the efficient movement of information to those with a legitimate need to know.

Thank You!
Mother Nature was cooperative for the recent Baltimore Running Festival. Thousands of people participated in this year’s event including approximately 90 runners who joined team #RunGBMC to raise funds in support of the Gilchrist Center Baltimore – Joseph Richey House. The 19-bed inpatient center has been serving patients in Baltimore City for more than 30 years by providing residential, acute and respite care. We’re still counting, but so far we have raised more than $10,000. The money raised by team #RunGBMC will help cover Joseph Richey House’s operating expenses not covered by insurance or patient payments.

I’m very grateful to all of the employees, volunteers, patients and supporters of GBMC Healthcare who helped us raise money and awareness of the outstanding work at Joseph Richey House.  I hope you all had a great time in support of this fabulous part of our system of care.

Thursday, October 19, 2017

What’s in a name? Gilchrist rebrands itself

Over the last 23 years, Gilchrist Hospice Care has done so much to help so many people at the end of life, and their families. A few years ago, we changed the name to Gilchrist Services to show the community that Gilchrist was more than excellent end of life care. Annually, Gilchrist provides elder medical care to 7,500 individuals, hospice care to 5,400 patients and grief counseling and bereavement services to 6,500 family members. The organization also counsels individuals on care planning, guiding them through decisions about their treatment and helping them make informed choices for their advanced chronic disease. We were still concerned that “Gilchrist Services” was not working as a name.

Earlier this week, Gilchrist launched a new branding and advertising campaign that aims to educate the public that Gilchrist is “more than hospice.” I've asked Cathy Hamel, President of Gilchrist and our system’s Vice President for Continuing Care, to talk about it in this week’s blog.

What triggered the new brand and advertising campaign? Why now?
The mission of the “new” Gilchrist is to provide quality compassionate care, counseling and support to people at every stage of serious illness, so that they may live life to the fullest.  Although a lofty goal, at no time in history is this work needed more than now.  As medicine continues to advance, people are living longer.  And as the population ages, more and more people are struggling to cope with a serious illness or caring for an aging parent.  We want people to know that today’s Gilchrist is here to meet their needs, whether guiding them through treatment options, providing medical care in their home or residential care community or helping them to navigate the often complex, health care system.

What’s the primary goal of the campaign?
We hope that this campaign will allow us to better communicate the broad range of services that Gilchrist offers for people with serious illness.  Our new campaign aims to educate people that “even before hospice, there’s Gilchrist.”  From elder medical care to grief counseling to volunteer assistance and more, Gilchrist will provide clear information and loving care at every stage of serious illness, so people can live life to the fullest, on their own terms.

Are you hoping that through this campaign you can address some of the public misconceptions or stigma surrounding hospice and end-of-life care?
Gilchrist will always be known for the compassionate end-of-life care and services that we provide.  And believe it or not, although most Americans are still afraid of dying, the use of hospice has grown exponentially in the past 20 years.  But that is really not what this campaign is about.  It’s about communicating the point that today’s Gilchrist extends services to individuals with serious illness who need our care and support well in advance of hospice care.

Can you describe the programs that Gilchrist offers? What new services are you thinking about?
We have reorganized our programs into three main service lines: Counseling and Support, Elder Medical Care and Hospice Care.  By clearly defining our services under this continuum of care, we believe that we can more effectively communicate the breadth of services we offer to those with serious illness—through every stage—so that they may live life to the fullest.  Our physicians, nurse practitioners, and social workers provide medical care for people who can no longer safely access their care in medical offices by going to their homes. We provide palliative consultations in nursing homes and assisted living facilities in addition to acute care hospitals.  We provide the care in the GBMC rehabilitation unit, (previously known as Unit 54), and we, of course, continue to provide nationally recognized hospice care for children and adults.  We are also the only hospice in Central Maryland who offer Medicare patients on-going treatment for their disease and hospice care concurrently for select diagnosis.

In summary, we are deeply committed to giving people the clear information and loving support they need to make informed choices about their care.

I would like to invite you to visit our new website, www.gilchristcares.org to learn more about the new Gilchrist.

***
I sincerely thank Cathy and the entire Gilchrist team for all that they do every day for elders and patients at the end of life. I applaud them for their person-centeredness and their excellence!

Wednesday, October 11, 2017

How Reliable is Our Care?

As I write this blog, we are a couple of hours into our triennial unannounced Joint Commission survey at GBMC. Think of it as a checkup. The surveyors are going to check to see how reliable our care is.

I was thinking back to 2011, when I first touched on the concept of reliability in this blog:  http://ahealthydialogue.blogspot.com/2011/03/best-way-should-be-only-way.html. To reduce the concept to its simplest definition, reliability means “what should happen happens and what should not happen….doesn’t.” To get to very high reliability, or error rates close to zero, an organization must find the potential causes of failure, the so-called “holes in the Swiss Cheese”, before they can line up to cause a miss, that might lead to patient or staff harm. Being vigilant about filling in those “holes” is also called preoccupation with failure. Are we zealously looking for problems and fixing them when we find them?  When we see people drifting from our designs for safety are we calling it out or are we looking the other way? We know we are not perfect but it’s good to have outside eyes looking at our processes and to see just how reliable we have become and where we can still improve.

During LDM this morning, I learned of a phenomenal success that took place in Family Care Associates, one of our patient-centered medical homes, on Tuesday. They received 271 phone calls and answered every one within their 20-second standard! This is an incredible accomplishment after having implemented the phone call redesign that was created during the recent Kaizen led by our Lean facilitator, Farrukh Kidwai. What should happen…the phone gets answered efficiently…happened without a failure! An example of a 100% reliable process! Congratulations to Family Care Associates for achieving the President’s Four Aim Recognition. Family Care is now the third advanced primary care practice, along with Owings Mills and Hunt Manor to have implemented the new standard design for telephone calls.

National Physician Assistant Week
Please join me in celebrating all GBMC physician assistants (PAs). This week is National PA Week (Oct. 6-12) and is a time when PAs celebrate their profession and showcase the value they bring to today’s healthcare team.

The physician assistants at GBMC practice in many areas from the outpatient offices to the inpatient units in a wide variety of specialties. A PA is a nationally certified and state-licensed medical professional who begin their careers with rigorous education in a highly competitive field.  Upon completion of a bachelor’s degree, prospective students must then attend an intense three-year program and complete at least 2,000 hours of supervised clinical practice.  They then must pass the Physician Assistant National Certifying Exam (PANCE), which is administered by the National Commission on Certification of Physician Assistants (NCCPA).

Please join me in thanking our PA’s for their hard work and for their important role in caring for our patients.

2017 Healthcare Security and Safety Week
I want to thank all the members of our GBMC security staff as this week is Healthcare Safety and Security Week (Oct. 9-15).

The GBMC security team can be seen walking or stationed throughout our medical center from the emergency department to labor and delivery. Our security and safety officers meet the challenge every day to keep all of us safe at GBMC. They are vital members of the healthcare team and we cannot be successful without them.

Please join me in thanking our security staff for their hard work and for their strong commitment and the diligence they display in the practice of their profession.

Help Support The Joseph Richey House
Later this month employees, volunteers, and patients will be participating in the Baltimore Running Festival and fundraising for GBMC HealthCare's Gilchrist Center Baltimore – Joseph Richey House.

Gilchrist Hospice has helped so many individuals and families through the end of life.  The Gilchrist team not only delivers world-class medical care to patients in their final days, but they also provide the emotional and spiritual support needed through the bereavement process. One of the founding principles of the Joseph Richey House is to provide services to everyone, regardless of their ability to pay. Joseph Richey is a 19-bed residential hospice designed to care for terminally-ill patients and serves 150 of these individuals each year, 80 percent of which are Baltimore City residents. The GBMC system and our community are very lucky to have Gilchrist to help individuals complete their lives with dignity and on their terms.

I want to thank all of our employees, volunteers, patients and supporters of GBMC Healthcare who are running during the Festival and helping to raise awareness of the great work at Joseph Richey.

Unfortunately, registration for running to support the Joseph Richey House is closed, BUT, you can help still support RunGBMC in other ways. Please consider being a volunteer the day of the race, by contacting Morgan Cook at MCOOK@gbmc.org or click here to join us in raising money for The Joseph Richey House and giving back to our community. Thank you!

Friday, October 6, 2017

Proud of a Wonderful Accomplishment

Last week, I went to Verona, Wisconsin, for the annual Epic Users Group Meeting. Healthcare companies that have installed Epic from all over the country gather to hear what is new and to share information about how to use the software to improve care.


I took a bus, with others, from the hotel to the Epic campus and walked into the building outside the large theater where the opening address from the CEO of Epic, Judy Faulkner, was about to begin. I was delighted that the first thing I saw upon entering the building was a banner announcing our achievement of HIMMS Analytics Stage 7. I can’t tell you how proud I was to see that banner. Being the first healthcare company in the state to achieve Stage 7, the highest stage, on the HIMSS Analytics Electronic Medical Record Adoption Model (EMRAM) for both our hospital care and ambulatory services shouldn’t be taken lightly. HIMSS Analytics developed the EMR Adoption Model as a tool to benchmark information technology maturity in healthcare organizations. Less than five percent of hospitals in the United States have achieved Stage 7 certification.

The award is recognition for operating in a paperless environment and representing best practices in implementing electronic health records. Make no mistake this accomplishment is due to the commitment and the hard work of the GBMC staff which includes our highly-skilled team of physicians, nurses, other clinicians and IT professionals. Our achievement was not without its challenges but the resiliency of our people in working through glitches has been impressive. Within our hospital, our physician company, and Gilchrist we have now achieved ‘one patient, one record’ and we continue to work with our private practicing physicians, nursing homes and other providers to connect with them through the Chesapeake Regional Information Sharing for Our Patients (CRISP) network. Without this, we cannot achieve our vision of being the community-based health system where every patient gets the care that we would want for our own loved ones.

Earlier this week, here at home, we celebrated our one-year anniversary of being live with Epic during EPIC 2017: CELEBRATE THE EPIC ADVENTURE. This star-studded, fun-filled event gave us a peek into the future of our clinical and administrative information system. As part of our continuous improvement efforts to ensure we have the most current technology infrastructure, next week we will upgrade to Epic 2017. This upgrade will include enhancements to the overall look and feel of Epic, have simpler and more consistent icons, and improved wayfinding for navigating the system. New functionality will also be available to optimize workflows and assist with improving end-user efficiency. There are many projects underway which will further leverage Epic’s functionality such as electronic prescribing of controlled substances and electronic pre authorizations. MyChart continues to grow with added features and functionality. Later this month, we will begin releasing ambulatory history and physical notes to MyChart and eventually progress notes. These initiatives will continue the push for empowering our patients with their information and encourage participation with their care.

Two years later…
You know, it’s been two years since our 50th Anniversary Gala. I can’t believe how time has flown by. Our 50th Anniversary celebrations were a wonderful recognition of GBMC’s rich history and its bright future. The community’s philanthropic support during the anniversary year was phenomenal and has aided our ability to continue with our transformation by supporting our patient-centered medical homes and tools like Epic.

October is National Cyber Security Awareness month 
The sharing of electronic information in all aspects of care delivery is important but is not without its risks. Through the Internet, health systems and other industries are under attack from criminals who look to profit from stealing information that should be private. You’ve probably all seen the headlines regarding the Equifax breach which impacted over 100 million people. It has been proven that the highest vulnerability for data breaches is not with the software itself but is through us, the users. Criminals know this and set out to trick us into opening our systems to them so that they can do their dirty work. We must all be vigilant and own the security of our information systems. Please bring the same questioning attitude that you use when delivering patient care to your use of e-mail, the electronic record, and other applications. Don’t click links unless you are sure it’s safe, don’t go to websites you aren’t familiar with and ask IT for guidance if something doesn’t quite “seem right”. Together, using simple internet safety precautions, we can help keep GBMC safer from cybercrime. I want to thank Dave Hynson, GBMC’s Chief Information Officer, and his team for all their hard work in addressing the issues and keeping us on normal operations. Also, don’t forget to look for our IT Security team’s educational materials and tips throughout the month and throughout the year.