The GBMC Healthcare System is always working toward our vision of treating everyone, every time the way that we would want our own loved ones treated.
We discuss what this means frequently. It is clear that everyone wants their loved one to get better. This requires us to use the best evidence in our care. GBMC is improving on every measure of health outcome so we are moving closer to this aim.
But the second most important thing we want is the best possible care experience and this is much harder. We want our loved ones to be well informed by people who care; we don’t want long waits and delays; and we want the care in a clean, respectful environment. It is hard to always be kind and to look out for the emotional needs of every one of our patients. We get busy and we are focused on the evidence-based care and sometimes we don’t give the best experience. Well, let me tell you about an episode at GBMC that was marked by kindness and the patient’s mother took to social media to inform the community!
The mother of a three-year-old patient, who had surgery here last week, posted on her Facebook page what a great experience she and her daughter had. She attributed their positive experience to the kindness and caring shown by Francoise “Frannie” St. Juste, one of our Nursing Support Technicians (NST) in pre-op. The mother wrote that Frannie had been “amazing” with her daughter and had gone “way above and beyond” and that she would be “forever grateful.” Just look at the photos that the mom included in her post demonstrating the kindness of Frannie as she distracted the little girl from the fear of having surgery! According to her supervisor, Ginyse Braddy, “she (Frannie) always goes above and beyond with her patients and truly is a valuable team member.”
I want to thank all of the GBMC family for improving the care experience for every one of our patients. It often starts with kindness and Frannie clearly demonstrated this to one little girl and her mother.
Thank you for your hard work and please let me know what you think.